DNisha Levy
Denver,Co
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Senior Customer Success Manager
CenturyLink Communications
07.2019 - 11.2023
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
- Established strong relationships with clients to build trust and loyalty, leading to long-term business partnerships.
Sales Manager/Sales Rep/Customer Success
Verizon Wireless
04.2010 - 01.2019
- Customer facing 95% of the time creating and uplifting positive long-term relationships over the course of 9 years
- Providing recommendations as a trusted advisor for the account to improve, enhance the digital experience
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Assumptive and proactive sales techniques that always leaves customers referring family and friends for repeated business
- 2018 Achieved top 10% of company sales for an invitation to Winner’s Circle best of the best
- Scheduled appointments via telephone and email to retain and scout additional business clients
- Provide our customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions
- Increased demand for network and IT complexity, managed network, and security solutions
- Support daily business operations, including processing customer transactions and auditing cash receipts daily
- Improved culture of the team environment while initiating leadership to improve team sales
- Utilizing Salesforce daily to stay organized, connect with customers to plan, collaborate and market company tools
- Main point of contact wearing two hats to manage two team sales, and support and providing additional information on customer behavior and data collected.
Client relation specialist
T-Mobile Communications
10.2008 - 12.2009
- Using effective and detail-oriented thinking to think of solutions for customers billing issues daily
- Handled large volume of calls in a professional and efficient manner
- Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
- Logged call information and solutions provided into internal database.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
Customer Relations Manager
Cricket Communications
05.2005 - 04.2008
- Worked with sales to generate and obtain new sales and identify to opportunity to upsell to larger deals
- Created customer support strategies to increase customer retention.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Corresponding with clients via email and regular mail to follow-up and achieve collection payments or resolution on outstanding accounts
- Ordered, received, and processed retail shipments
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Inventory audits, budgeting, and partnering with other team members to keep them updated with balances and churn.
Education
Associate of Arts -
Regis University
Denver Colorado 06.2024
Skills
Data-driven decision-making
Customer Advocacy
Relationship Management
Upselling strategies
Timeline
Senior Customer Success Manager
CenturyLink Communications
07.2019 - 11.2023
Sales Manager/Sales Rep/Customer Success
Verizon Wireless
04.2010 - 01.2019
Client relation specialist
T-Mobile Communications
10.2008 - 12.2009
Customer Relations Manager
Cricket Communications
05.2005 - 04.2008
Associate of Arts -
Regis University
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