Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Dniyja Brown-Tucker

Macon,GA

Summary

Easygoing, organized guest service agent with2+ years of experience greeting and providing exceptional customer service. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.



Communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation and meet legal requirements. Police Officer with over 2 years of service enforcing rules and authority for good of all citizens. Passionate about saving lives, protecting victims and fighting crime. Excellent record of promotion and recognition for going beyond call of duty.

Overview

5
5
years of professional experience

Work History

Hospital Police Officer

Atrium Medical Center
05.2022 - Current
  • Increased the number of arrests for violent crimes by 80%
  • Documented and testified in court concerning the use of force used against a suspect during an arrest
  • Assisted the department in hiring 20 new sworn officers, resulting in an 80% reduction in staffing
  • Increased number of returned calls by 95%
  • Reduced complaints by 80%.

Call Center Representative

Progressive Insurance Sales
06.2019 - 12.2021
  • Responded to more than 40 customer service inquiries, including a large percentage of self-service calls
  • Supervised teams of agents, aided in their training, and ensured that customer service standards were met
  • Handled an average of 20 escalations per day, engaging with customers in a friendly, courteous, and professional manner
  • Responded to a large number of calls related to product and service inquiries (e.g., technical support, warranty claims, sales, etc.)
  • Managed a team of agents who handled a large volume of calls and worked to ensure that the quality of service provided was consistently high
  • Analyzed and responded to more than 30 customer service tickets, which resulted in more than [x] minor or major resolutions
  • Increased number of returned calls by 100%.

Education

Bachelor of Arts - Legal Administrative Assistance

Clayton State University
Morrow, GA
05.2025

Skills

  • Customer service
  • Computer literacy
  • Communication skills
  • Restaurant experience
  • Time management
  • Microsoft excel
  • Guest services
  • Microsoft word
  • Documentation review
  • English
  • Leadership
  • Phone Etiquette
  • Call Center Management
  • Evidence collection
  • Teamwork abilities
  • Disability awareness
  • Verbal communication

Additional Information

Received the Jane Doe Scholarship in 2021, Volunteered on a monthly basis to prepare meals at the local community food bank, Currently completing courses in computer science, robotics, and statistics, Majored in English Literature

Timeline

Hospital Police Officer

Atrium Medical Center
05.2022 - Current

Call Center Representative

Progressive Insurance Sales
06.2019 - 12.2021

Bachelor of Arts - Legal Administrative Assistance

Clayton State University
Dniyja Brown-Tucker