D'Nyia Rhodes

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Oversaw entry and exit of up to 15 employees and visitors daily
• Responded quickly to incidents and assessed active situations for security concerns.
• Remained calm, assertive, and mindful to think critically and problem-solve during stressful situations.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Monitored office supplies by checking inventory and placing orders.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Greeted customers entering store and responded promptly to customer needs.
• Stocked, tagged, and displayed merchandise as required.
• Built relationships with customers to encourage repeat business.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Honors and Acknowledgements

• Dean's List - Fall 2021
• 3.8 GPA

Extracurricular Activities and Organizations

• Community Service
• Office Assistant
• Event Coordinator
• Phi Theta Kappa Member
• Sankofa Scholars Member