D'Nyia Rhodes
Lathrop,CA
Summary
Results-driven professional with a strong focus on organization, dependability, and effective time management. Proven ability to successfully manage multiple priorities and achieve goals. Collaborative team player who excels both independently and within team settings. Exceptional interpersonal skills and problem-solving abilities contribute to creating positive customer experiences. Seeking a full-time role that offers professional challenges and the opportunity to utilize these skills.
Overview
9
9
years of professional experience
Work History
Pretrial Release Specialist I
San Francisco Pretrial Diversion Project
08.2023 - Current
- Established strong relationships with clients, fostering trust and open communication channels throughout the organization.
- Developed detailed release plans, resulting in a more organized and efficient workflow.
- Assisted in training new employees on release procedures, contributing to their professional growth within the organization.
- Answered multiple incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Responded sensitively and competently to service clients with diverse cultural backgrounds.
- Collected, arranged, and inputted information into a database system.
- Assisted in the intake and release of clients.
- Maintained a high level of professionalism while interacting with clients, colleagues, and external partners, upholding the reputation of the facility.
- Documented client identification, charges, and inmate disturbance incidents.
- Coordinated with other law enforcement personnel to exchange information.
- Aided in client rehabilitation through the implementation of educational programs and counseling services.
Security Guard
Universal Security
11.2020 - 05.2023
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while prioritizing safety.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw entry and exit of up to 15 employees and visitors daily
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem-solve during stressful situations.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Completed full building and grounds patrols to spot and investigate concerns.
- Wrote detailed reports of all security breaches and investigations.
- Investigated suspicious activities and persons to maintain security of premises.
Front Desk Receptionist
California State University, East Bay
01.2021 - 12.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
Cashier
Safeway
05.2015 - 08.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged, and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - Psychology
California State University, East Bay
Hayward, CA05.2023
Associate of Arts - Psychology
Laney College
Oakland, CA05.2020
Skills
- Verbal and Written Communication
- Attention to Detail
- Active Listening
- Microsoft Office
- Critical Thinking
- Office Administration
- Telephone Skills
- Time Management
- Behavioral Observation
- Data Entry
Languages
English
Native or Bilingual
Timeline
Pretrial Release Specialist I
San Francisco Pretrial Diversion Project
08.2023 - Current
Front Desk Receptionist
California State University, East Bay
01.2021 - 12.2021
Security Guard
Universal Security
11.2020 - 05.2023
Cashier
Safeway
05.2015 - 08.2020
Bachelor of Science - Psychology
California State University, East Bay
Associate of Arts - Psychology
Laney College
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