doaa Attia
Mobile,US
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Friendly and reliable Job Title offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
5
5
years of professional experience
Work History
Sales Associate and Customer Service and Cashier
Dillard's
11.2023 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Used in-store system to locate inventory and place special orders for customers.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier Team Lead
Burlington Coat Factory Stor
12.2021 - 10.2023
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Led cashiers and associates in providing thoughtful customer service.
Customer Service Cashier
Sears Hometown Store
10.2019 - 08.2021
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
Education
Very Good - Bachelor Social Services
Cairo University
Giza . Egypt 09.2002
Skills
- Customer Service
- Teamwork and Collaboration
- Listening Skills
- Multi-tasking strength
- Cash Handling
- Money Handling
- Flexible Schedule
- Cash Register Operation
Languages
Arabic
Elementary
Timeline
Sales Associate and Customer Service and Cashier
Dillard's
11.2023 - Current
Cashier Team Lead
Burlington Coat Factory Stor
12.2021 - 10.2023
Customer Service Cashier
Sears Hometown Store
10.2019 - 08.2021
Very Good - Bachelor Social Services
Cairo University
Similar Profiles
Markus GomezMarkus Gomez
Camera Security at Dillard'sCamera Security at Dillard's
Briana CervantezBriana Cervantez
Sales Associate at Dillard'sSales Associate at Dillard's
Danna SandovalDanna Sandoval
Sales Associate at Dillard'sSales Associate at Dillard's