DOAA JABIR
Clifton,NJ
Summary
Adapts easily to new processes and procedures. Diligent, goal-oriented and excellent multitasking, organizational, and time management capabilities combined with expertise in promoting items and completing customer satisfaction. Experienced in customer service and skilled in office leadership skills. High commitment and passion for personal growth and development as well as promoting positive experiences to strengthen customer loyalty.
Overview
7
7
years of professional experience
Work History
Relationship Banker
Bank of America
08.2022 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
- Played key role in developing mentorship program for new Relationship Bankers, improving team performance.
- Pioneered digital banking tutorial for clients, facilitating shift towards digital platforms.
- Strengthened bank-client relationships, proactively addressing inquiries and resolving any issues promptly.
Patient Care Coordinator
Riverside Medical Group
04.2022 - 08.2022
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Helped patients obtain health care services by setting up referrals.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered telephones and directed calls to appropriate staff members.
- Scheduled and confirmed appointments through EPIC.
- Scanned referrals, patient results and visit information into EPIC.
COVID-19 Tester/Screener
RIVERSIDE MEDICAL GROUP - GEORGE TAWFEEK
01.2022 - 04.2022
- Cleaned machines on consistent basis as part of robust preventive maintenance program to achieve continuous functionality.
- Scanning COVID-19 test results into Epic system.
- Inputting patient vitals into Epic System.
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
- Administered required COVID-19 rapid tests and sample collection using proper swabbing technique.
- Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
- Performed COVID-19 rapid tests and prepared results.
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
Cashier/ Receptionist
FETTE FORD
06.2018 - 07.2021
- Analyzed and maintained inventory data including prices for new vehicles in order in order for to be sold
- Responded effectively to phone calls and transferred customers to department needed such as service, sales, and parts
- Interfaced in board meetings and office meetings with other managers of company to discuss customer safety and assure receive help were looking for
- Managed proper documentation for customers and answered customers' questions regarding proper documentation such as titles, and license plates.
- Managed payment transactions for customers after purchase of new vehicles including cash, checks, and credit cards
- Enhanced customer satisfaction by ensuring that excellent customer service was delivered.
Volunteer
ISLAMIC CENTER OF PASSAIC COUNTY
01.2018 - 05.2019
- Organized payments and credit card authorizations for business to ensure payments were made and customers were not over charged and verified amount at end of each month
- Focused and recognized for keeping organizational groups of students into sufficient age classes to educate about the Muslim religion and lead each teacher to proper ways to sustain student engagement during class sessions
- Educated students every Saturday important aspects of the Islamic Religion while teaching how to read and write the Arabic language and established teaching lessons, and retained coming up with new teaching skills
- Established Manager experience by leading main office during board meetings, boss' sick days, and vacation days and kept track of paperwork, inventory, and customer service
Sales Associate
BOOST MOBILE
06.2017 - 06.2018
- Properly handled cash deposits, balanced drawers, and operated cash registers.
- Partnered with co-workers to maintain efficient customer service and assist each other with selling new products such as phones, and cell phone accessories
- Specialized in sales of devices, plans, accessories, performed trouble shooting on products and services.
- Communicated with manufacturing companies to order inventory and ensure products arrived within time needed
- Assisted with product education, sales, and product demonstration.
- Maintained an orderly appearance throughout the sales floor.
Education
Bachelor of Science Management - Leadership Candidate
Rutgers, The State University of New Jersey
05.2022
Skills
- Cash management
- Merchandise restocking
- Scanner operations
- Training and staff mentoring
- Product organization
- Quality control
- Problem Solving
- Goal Oriented
- Experienced in Customer Service
- Organizational Skills
- Leadership Skills
- Interpersonal Skills
Pinnacle Award
- Prestigious Award that recognizes individuals that have demonstrated growth, dedication, and commitment to delivering extensive efforts to clients.
- This award recognizes the efforts of employees for delivering both financial and individual growth to the company and for clients.
Languages
Arabic
Full Professional
English
Full Professional
Timeline
Relationship Banker
Bank of America
08.2022 - Current
Patient Care Coordinator
Riverside Medical Group
04.2022 - 08.2022
COVID-19 Tester/Screener
RIVERSIDE MEDICAL GROUP - GEORGE TAWFEEK
01.2022 - 04.2022
Cashier/ Receptionist
FETTE FORD
06.2018 - 07.2021
Volunteer
ISLAMIC CENTER OF PASSAIC COUNTY
01.2018 - 05.2019
Sales Associate
BOOST MOBILE
06.2017 - 06.2018
Bachelor of Science Management - Leadership Candidate
Rutgers, The State University of New Jersey
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