Doanyelle Conner Caceres
Woodland,WA
Summary
Dynamic and results-driven professional with 30 years of experience in sales support and account management. Excited to leverage industry knowledge and leadership skills to contribute effectively to Allstate's Sales Support & Account Management Department.
Overview
27
27
years of professional experience
Work History
Client Onboarding Consultant - Premier Accounts
Allstate Benefits
03.2024 - Current
- Delivers outstanding service to clients to maintain and extend relationships for future business opportunities.
- Liaises with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborates with cross-functional teams to successfully deliver comprehensive solutions for internal and external partners.
- Manages client relationships through regular check-ins and updates on project progress.
Service Specialist - Premier Accounts
Allstate Benefits
05.2022 - 03.2024
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
Key Broker Billing Consultant II
Allstate Benefits
07.2014 - 05.2022
- Prepared extensive account, invoice, policy, and discrepancy audits.
- Led welcome calls for new clients to ensure billing was set up accurately and to explain billing processes. Trained clients on online billing portal.
- Led routine billing calls with brokers.
- Researched and cleared billing suspense items within 30 days 100% each month.
- Facilitated the training of four new team-members and co-led training for all department new-hires for six weeks.
- Provided routine training to internal teams regarding Group Whole Life billing.
- Developed job aides for the department.
- Led multiple team meetings each month.
Loan Balancing Supervisor
Seacoast National Bank
06.2009 - 11.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Liaised with the OCC to ensure compliance and proper training for flood insurance regulations. Led a task force to remove a negative standing regarding existing flood insurance documentation procedures.
- Approved and reconciled vendor billings.
- Insured that customer escrow accounts were discrepancy-free and accurate.
Bank Manager
Seacoast National Bank
06.1997 - 06.2009
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Assessed employee performance and developed improvement plans.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Performed all credit analyses for the bank, including for vendors.
- Created and managed multiple new departments, including Collections, Residential Construction, and Commercial Participations and Syndications.
- Supervised multiple teams simultaneously, including Underwriting, Loan Processing, Collections, Branch Personnel, Facilities, and Commercial Lending.
- Created the annual budget for multiple branch locations.
Education
MBA - Organizational Leadership
Strayer University - Jack Welch Management Inst.
Washington06.2024
Bachelor of Science - Converged Communications
Florida State College At Jacksonville
Jacksonville, FL06.2017
Vocational Degree - Paralegal Studies
Keiser University
Melbourne, FL06.1994
Skills
- Strong leadership skills, motivating the team and inspiring followership
- Excellent written and verbal communication skills, able to interpret complex information and communicate effectively with customers
- Can-do approach, excelling in a fast-paced environment
- Proficient in Microsoft Word, Excel, PowerPoint
- Strong analytical and problem-solving skills, with the ability to work on multiple projects against strict deadlines
- Effective interpersonal relationship skills, establishing working relationships with direct reports, peers, and colleagues
Learn a bit more about me here:
https://sway.cloud.microsoft/Alrd2zlc1pTX75NO?ref=Link
Timeline
Client Onboarding Consultant - Premier Accounts
Allstate Benefits
03.2024 - Current
Service Specialist - Premier Accounts
Allstate Benefits
05.2022 - 03.2024
Key Broker Billing Consultant II
Allstate Benefits
07.2014 - 05.2022
Loan Balancing Supervisor
Seacoast National Bank
06.2009 - 11.2014
Bank Manager
Seacoast National Bank
06.1997 - 06.2009
MBA - Organizational Leadership
Strayer University - Jack Welch Management Inst.
Bachelor of Science - Converged Communications
Florida State College At Jacksonville
Vocational Degree - Paralegal Studies
Keiser University
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