Dobert Thompson
Pinellas Park,FL
Summary
Dynamic tattoo artist specializing in customer service and team collaboration. Demonstrated success in managing daily operations, implementing training programs, and maintaining compliance with health regulations. Committed to fostering positive client relationships and enhancing overall service delivery.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Tattoo Artist
Unique Ink
Tampa, Florida
05.2007 - Current
- Managed daily operations to ensure seamless service delivery and customer satisfaction.
- Identified opportunities for improvement in supplier relationships and staff scheduling to ensure adequate coverage during peak hours.
- Developed and implemented training programs for new employees to enhance performance.
- Monitored inventory levels and coordinated supply orders to prevent shortages.
- Ensured compliance with health and safety regulations throughout the establishment.
- Cultivated positive relationships with suppliers to secure favorable terms and pricing.w
- Cultivated positive relationships with suppliers to secure favorable terms and pricing.
- Resolved customer complaints promptly to maintain high service quality standards.
- Conducted regular staff meetings to promote communication and teamwork among employees.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Built long-term relationships with customers through exceptional service and effective issue resolution.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Developed marketing strategies that increased brand visibility and attracted new clients.
- Established pricing models that balanced competitiveness with profitability goals.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Identified potential risks associated with operations in order to minimize liabilities.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Devised and implemented marketing strategies to attract new clients.
- Organized events such as trade shows or conferences in order to promote brand awareness.
- Resolved conflicts between employees in a professional manner.
- Conducted market research to identify new business opportunities.
- Ensured compliance with safety regulations throughout the facility.
Medical Assistant
Dr Rickie Lockett OIM
St Petersburg , Florida
03.2012 - 05.2025
- Administered medications and vaccines as directed by physicians.
- Administered injections, medications and treatments as directed by the physician.
- Assisted healthcare providers with patient examinations and treatment procedures.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Educated patients on health management and follow-up care instructions.
- Educated patients about medications, procedures and physician's instructions.
- Coordinated laboratory tests and ensured timely processing of results.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Implemented infection control protocols to maintain a safe environment for patients.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Organized patient charts before each day's clinic sessions began.
- Organized charts, documents and supplies to maintain team productivity.
- Maintained accurate patient records using electronic health record systems.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Managed patient scheduling and appointment confirmations for optimal clinic flow.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Filed insurance claims forms in accordance with applicable regulations.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Supported administrative staff by processing payments.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Cleaned and maintained medical equipment following procedures and standards.
- Assisted back office patient processes to reduce office wait times.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted back office patient processes to reduce office wait times.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Supported administrative staff by processing payments.
Education
Professional Hair Stylist - Professional Hair Design
Lariaine's Hair Academy
St. Petersburg, FL07-1991
Skills
- Tattoo artistry
- Client database management
- Digital design
- Drawing and sketching
- Marketing promotion
- Ink mixing
- Custom tattoo creation
- Cover-up techniques
- Skin preparation
- Sanitation procedures
- Infection control
- Health compliance
- Hygiene standards
- Aftercare advice
- Client consultation
- Client communication
- Client collaboration
- Client relationship management
- Client satisfaction
- Client support
- Client record management
- Client database management
- Appointment scheduling
- Appointment coordination
- Client comfort strategies
- Portfolio development
- Design software proficiency
- Marketing strategy
- Marketing promotion
- Social media
- Customer engagement
- Customer relations
- Supplier negotiation
- Financial analysis
- Expense tracking
- Project management
- Inventory management
- First aid certification
- Multitasking
- Workflow optimization
- Team leadership
- Staff training
- Team collaboration
- Conflict management
- Problem solving
- Effective communication
- Interpersonal skills
- Patience and perseverance
- Creativity and imagination
- Adaptability and versatility
- Self-discipline
- Safety protocols
- Steady hand control
- Professional ethics
- Industry trends awareness
- Emergency response training
- First aid certification
- CPR certified
- Studio cleanliness
- Cleaning and sanitizing
- Order processing
- Money handling
- Relationship building
- Tattoo studio design
- Customer engagement
- Studio cleanliness
- Client comfort strategies
- Client database management
- Team collaboration
- Self-discipline
- Cleaning and sanitizing
- Client collaboration
- Product recommendations
- Safety protocols
- Relationship building
Certification
- CPR
- First Aid
- Dealing With Difficult People
- Medication Dispenser
- PCM defense
- Test defense
- Defusing Agressive Situations
- Visual Artistry
- Musical Song Production
Timeline
Medical Assistant
Dr Rickie Lockett OIM
03.2012 - 05.2025
Tattoo Artist
Unique Ink
05.2007 - Current
Professional Hair Stylist - Professional Hair Design
Lariaine's Hair Academy