Friendly and prompt Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Hi, I’m
Dobie Gatson
Service Specialist
Chacago,il
Summary
Overview
20
years of professional experience
Work History
University Of Chicago
Desk Clerk
01.2020 - Current
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enforced building rules with staff, guests and outside professionals.
- Recorded significant occurrences in daily log with professionalism and critical details.
- Monitored building for hazardous conditions or situations and notified correct personnel.
- provide quality customer service
- responsible for greeting residents/ staff entering into the building
- responsible for receiving and distributing mail
- monitor equipment check in/ out usage/ returns
- provide lockout assistance to residents as needed
- appropriately recognize and report and handle emergency situations accordingly
- Informed and supported business leaders through consistent communication and administrative support duties.
Aetna Better Health
Care Management Associate
05.2017 - 06.2019
Job overview
- Communicated with patients and family members to assist with information, provide literature and direct to community resources.
- Responsible for initial reviews and triage of care team tasks
- identified principle reason for admission, facility, and member to correctly apply intervention assessment tools.
- Screened patients using targeted intervention business rules and processes to identify needed medical services, and made appropriate referrals to medical services staff along with coordinated the required services in accordance with the benefit plan
- Monitored non-targeted cases for entry of appropriate discharge date and disposition
- Identified and referred outlier cases (e.g, Length of Stay) to clinical staff
- Identified and triggered for referral into Aetna's Case Management, Disease Management, Mixed Services and other Specialty programs
- Promoted communication, both internally and externally to enhance effectiveness of medical management services (e.g., healthcare providers, and healthcare team members respectively)
- Performed non-medical research pertinent to the establishment, maintenance and closure of open cases
- Provided support services to team members by answering telephone calls, taking messages, researching information, and assisted in solving problems
- Maintained accurate and completed documentation of required information that met risk management regulatory, and accreditation requirements
Healthcare Consortium Of Illinois
Facilities Manager Assistant
05.2016 - 05.2017
Job overview
- Supervised staff of three in day-to-day activities.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- inventoried and replenished office supplies for all three work sites
- Received in supply orders against packing lists and rectifying discrepancies; physical set-up of meeting space for all HCI work sites / facilities
- Assisted facility manager in maintaining job safety protocol for all sites; assisted in scheduling internal meetings for Chief Executive Officer / CAO / CPO / IS / Directors and Supervisors
- worked directly with internal / external HCI events for vendors, funders and community stakeholders; reported needed repairs and made sure they were resolved in timely matter.
- Assisted the mailroom in picking up and delivering packages as needed; served as a backup to the facilities manager in her absence
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Assisted in special projects assigned by the CEO and CAO; performed other duties as assigned
Healthcare Consortium Of Illinois
Billing/Rejects Specialist
10.2003 - 05.2016
Job overview
- Monitored outstanding invoices and performed collections duties.
- Audited and corrected billing and posting documents for accuracy.
- Processed assessments conducted by case managers; handled cash postings on patient accounts as well as accounts receivables
- Prepared routine and advance correspondence with Case Managers and/or Directors
- Tracked and addressed any issues and/or concerns as a result of incorrect time or expense allocated; scanned and uploaded work files to design work areas
- Worked with customers and case managers to resolve customer issues with billing; troubleshot and handled problems associated with rejects; issued credit account balances on accounts
- Prioritized work to ensure billing deadlines were met for reporting; completed daily productivity reports
- Scheduled appointments for evaluations on behalf of case managers; ensured client files were kept safe and maintained appropriately by using word and excel as well as multiple software systems
- Provided invoice copies and other supporting documentation as needed; transported files as needed
- Kept vendor files accurate and up-to-date to expedite payment processing.
Education
Xavier University of LouisianaNew Orleans, LA
No Degree from Business Administration And Management
University Overview
Mt Carmel High SchoolChicago, IL
High School Diploma
05.1998
University Overview
Skills
- Basic Bookkeeping
- Customer Retention
- Circulation Desk Management
- Word Processing
- CMIS and ECCPIS Information System
- QNXT and Dynamo applications certified
- Microsoft Office skills; word/excel/spreadsheet/powerpoint
- medical billing & coding
Timeline
Desk Clerk
University Of Chicago
01.2020 - Current
Care Management Associate
Aetna Better Health
05.2017 - 06.2019
Facilities Manager Assistant
Healthcare Consortium Of Illinois
05.2016 - 05.2017
Billing/Rejects Specialist
Healthcare Consortium Of Illinois
10.2003 - 05.2016
Xavier University of Louisiana
No Degree from Business Administration And Management
Mt Carmel High School
High School Diploma
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