Docia Jones
Houston,TX
Summary
Results-oriented Assistant Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
23
23
years of professional experience
Work History
Office Manager
StarrJones Realty Group INC
Brooklyn, NY
01.2021 - Current
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Reviewed files and records to obtain information and respond to requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Sales Manager
T-Mobile USA
Valley Stream, NY
01.2001 - 12.2015
- Partner with Retail Store Manager to help recruit, develop, motivate manage high performing sales team
- Assisted RSA with meeting and exceeding individual sales goals
- Build pride and recognize RSA growth
- Created training manuals targeted at resolving even the most difficult customer issues
- Developed, implemented and monitored programs to maximize customer satisfaction
- Improved service quality and increased sales by developing a strong knowledge of company products and services
- Provided detailed monthly departmental reports and updates to senior management
- Addressed negative customer feedback immediately
- Provided a high level of product and leadership support to representatives and clients
- Routinely prepared and evaluated monthly reports to identify problems and areas for improvement
- Effectively communicated with team members to maintain clearly defined expectations
- Effectively managed departmental expenses to stay within allocated budget
- Resolved customer questions, issues and complaints
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction
- Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Education
GED -
Newtown High School
Corona, NYSkills
- Team management
- Management of remote employees
- Client relations specialist
- Skilled multi-tasker
- Conflict resolution techniques
- Scheduling
- Focused on customer satisfaction
- Training and development
- Customer Service
- Office Management
- Operations Management
- Supply Management
- Mail Handling
- Organizational Skills
- Regulatory Compliance
- Contract Negotiations
- Relationship Building
- Scheduling and Calendar Management
- Customer Relations
Accomplishments
- Maintained monthly sales goals.
- Consistently exceeded daily sales goals.
- Managed successful sales team of 15 members who consistently exceeded their daily sales goals each month.
- Fulfilled all supervisory duties when Store Manager was on vacation.
- Promoted from RSA to Team Lead, then Assistant Manger in less then 24 months of my career with the company.
- Consistently maintained high customer satisfaction ratings.
Timeline
Office Manager
StarrJones Realty Group INC
01.2021 - Current
Assistant Sales Manager
T-Mobile USA
01.2001 - 12.2015
GED -
Newtown High School