Dodie Oakes
Loudon,NH
Summary
Dedicated Administrative Assistant with excellent experience in an office atmosphere who maintains a professional appearance and demeanor and completes assigned tasks with a focus on quality and detail. A Dependable and quick-learning team player with effective communication and organization skills.
Overview
24
24
years of professional experience
Work History
Administrative Assistant to Directors
Concord Hospital
250 Pleasant Street, Concord, NH 03301
11.2012 - Current
- Maintained a high level of confidentiality when dealing with sensitive company information or handling personnel matters on behalf of three directors
- Managed client relationships on behalf of the directors by promptly addressing inquiries, resolving issues, and maintaining open lines of communication
- Supported business and hospitality needs staff during meetings and company events
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes
- Fostered a professional atmosphere within the office through diligent organization, consistent punctuality, and adherence to established policies and procedures
- Facilitated smooth operations within the department by acting as a liaison between employees at various organizational levels including executives, peers, subordinates, and vendors
- Built and maintained excellent staff relationships through timely responses to inquiries
- Managed and processed electronic filing systems to track CME monies, vacation time, expenses, and department invoices
- Facilitated interviews, orientation, and onboarding for incoming providers
- Contributed to a positive work environment with positive interpersonal skills when interacting with colleagues and other staff
- Enhanced three director's productivity by managing schedules and coordinating meetings
- Organized and coordinated conferences and monthly/yearly meetings for the practice
- Published the weekly staff newsletter with detailed information
- Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed
- Demonstrated respect, friendliness and willingness to help wherever needed
Medical Records Technician
Concord Hospital
04.2004 - 11.2012
- Maintained patient confidence by keeping patient records information confidential
- Reviewed medical records for completeness and filed records in alphabetic and numeric order
- Scanned and uploaded medical records into electronic medical records system
- Achieved high levels of accuracy while inputting clinical data into EMR system
- Facilitated smooth transitions between care providers by promptly transferring medical records upon request
- Maintained accuracy, completeness, and security for medical records and health information.
- Responded to patient inquiries to provide information and details of obtaining their medical records
- Ensured timely processing of medical records requests by efficiently coordinating with healthcare providers, insurance companies, and legal representatives.
- Provided exceptional customer service when responding to inquiries from patients or their representatives regarding access to personal health information
- Kept accurate log of requests for medical information and records
Patient Care Coordinator
Concord Hospital
05.2000 - 04.2004
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow
- Trained new staff on filing, phone etiquette and other office duties
- Maintained confidentiality of patient data and condition to safeguard health information
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns
Education
Associate of Science - Business Administration
NHTI - Concord's Community College
Concord, NH05.1981
High School Diploma -
WMRHS
Whitefield, NH06.1979
Skills
- Document Preparation
- Office Equipment Operation
- Event Planning
- File Management
- Fast Learner
- Scheduling
- Records Management Systems
- Customer Service
- Appointment Coordination
- Schedule & calendar planning
- Excel spreadsheets
- Strong Problem Solver
Timeline
Administrative Assistant to Directors
Concord Hospital
11.2012 - Current
Medical Records Technician
Concord Hospital
04.2004 - 11.2012
Patient Care Coordinator
Concord Hospital
05.2000 - 04.2004
Associate of Science - Business Administration
NHTI - Concord's Community College
High School Diploma -
WMRHS