Dodie Oakes
Loudon,NH
Summary
Dedicated Administrative Assistant with excellent experience in an office atmosphere who maintains a professional appearance and demeanor and completes assigned tasks with a focus on quality and detail. A Dependable and quick-learning team player with effective communication and organization skills.
Overview
24
24
years of professional experience
Work History
Administrative Assistant to Directors
Concord Hospital
11.2012 - Current
- Maintained a high level of confidentiality when dealing with sensitive company information or handling personnel matters on behalf of three directors
- Managed client relationships on behalf of the directors by promptly addressing inquiries, resolving issues, and maintaining open lines of communication
- Supported business and hospitality needs staff during meetings and company events
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes
- Fostered a professional atmosphere within the office through diligent organization, consistent punctuality, and adherence to established policies and procedures
- Facilitated smooth operations within the department by acting as a liaison between employees at various organizational levels including executives, peers, subordinates, and vendors
- Built and maintained excellent staff relationships through timely responses to inquiries
- Managed and processed electronic filing systems to track CME monies, vacation time, expenses, and department invoices
- Facilitated interviews, orientation, and onboarding for incoming providers
- Contributed to a positive work environment with positive interpersonal skills when interacting with colleagues and other staff
- Enhanced three director's productivity by managing schedules and coordinating meetings
- Organized and coordinated conferences and monthly/yearly meetings for the practice
- Published the weekly staff newsletter with detailed information
- Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed
- Demonstrated respect, friendliness and willingness to help wherever needed
Medical Records Technician
Concord Hospital
04.2004 - 11.2012
- Maintained patient confidence by keeping patient records information confidential
- Reviewed medical records for completeness and filed records in alphabetic and numeric order
- Scanned and uploaded medical records into electronic medical records system
- Achieved high levels of accuracy while inputting clinical data into EMR system
- Facilitated smooth transitions between care providers by promptly transferring medical records upon request
- Maintained accuracy, completeness, and security for medical records and health information.
- Responded to patient inquiries to provide information and details of obtaining their medical records
- Ensured timely processing of medical records requests by efficiently coordinating with healthcare providers, insurance companies, and legal representatives.
- Provided exceptional customer service when responding to inquiries from patients or their representatives regarding access to personal health information
- Kept accurate log of requests for medical information and records
Patient Care Coordinator
Concord Hospital
05.2000 - 04.2004
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow
- Trained new staff on filing, phone etiquette and other office duties
- Maintained confidentiality of patient data and condition to safeguard health information
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns
Education
Associate of Science - Business Administration
NHTI - Concord's Community College
Concord, NH05.1981
High School Diploma -
WMRHS
Whitefield, NH06.1979
Skills
- Document Preparation
- Office Equipment Operation
- Event Planning
- File Management
- Fast Learner
- Scheduling
- Records Management Systems
- Customer Service
- Appointment Coordination
- Schedule & calendar planning
- Excel spreadsheets
- Strong Problem Solver
Timeline
Administrative Assistant to Directors
Concord Hospital
11.2012 - Current
Medical Records Technician
Concord Hospital
04.2004 - 11.2012
Patient Care Coordinator
Concord Hospital
05.2000 - 04.2004
Associate of Science - Business Administration
NHTI - Concord's Community College
High School Diploma -
WMRHS