Dodie Pastian
Oak Grove,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Store Administrator/HR Assistant
Fresh Thyme Market
Waite Park, MN
03.2021 - Current
- Reconciles daily EFT deposits and EFT off-line declines and charge backs
- Reconciles all types of tender to the daily sales spreadsheet
- Places and processes gift card orders for store
- Submits manufacturer coupons weekly for reimbursement
- Initiates credit applications for all new vendors and sends them to BSO for approval
- Reconciles receiving reports for vendor invoices daily, and reviews vendor statements
- Prepares general ledger reports weekly for department manager's review
- Enters data for store invoices and/or reconciles invoices to Back Door Receiving system
- Reconciles monthly vendor statements and maintains detailed vendor invoice files
- Reviews, corrects, submits, and processes time punches, edits, and information to payroll
- ADP, Workday and Kronos
- Prepares corrections and check requests for weekly payroll
- Reconciles store payroll to the labor distribution weekly and ensures that labor reported in the general ledger is accurate
- Acts as the liaison between the employee and the payroll department
- Maintains accurate staff personnel files on all employees
- Ensures all new hire paperwork is in order before employees begin work, specifically I-9 documentation and background checks; including submitting and making sure background check has cleared
- Submit all pay forms for new hires, terminations and changes and ensures employee records are appropriately documented
- Files and follows up on all workers compensation claims and reports status weekly to support office
- Enrolls and terminates employees on all benefits plans, including medical, dental and 401(k)
- Ensures all employee terminations are documented and final checks are issued in accordance with state law
- Reports cash, sales, inventory, and accounts payable discrepancies or suspicious activity to the Store Director
- Maintains in-store monthly calendar and office supplies
- Order office supplies and uniforms
- Other duties as assigned.
- Monitored and maintained store inventory levels, including ordering, receiving and restocking merchandise.
- Processed financial transactions such as deposits, refunds, and payments.
- Managed cash register operations by training new employees on proper use of registers.
- Assisted customers with product selection, pricing inquiries, returns and exchanges, and special orders.
- Performed daily store opening and closing duties such as setting up displays and counting cash drawer contents.
- Implemented strategies to increase customer satisfaction ratings by providing excellent customer service.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Tracked employee attendance records using an automated system to ensure compliance with labor laws.
- Recruited, trained, supervised, evaluated performance of staff members in accordance with company policies.
- Generated detailed end-of-day reports for management review regarding store activities.
- Verified accuracy of invoices received from vendors before authorizing payment via check or credit card.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Night Manager/Bookkeeping
THE MARKETPLACE
Annandale, MN
01.2012 - 03.2021
- The Store Supervisor assists the Store Director in maintaining a positive work environment for employees and a positive shopping environment for the customer providing the highest quality products at the lowest possible prices
- The Store Supervisor assists the Store Director by effectively running and monitoring the entire store during his/her shift
- The primary emphasis of this position is to provide store supervision and employee development and to develop competency in all aspects of store management
- This position assumes responsibility for the entire store operations and related decisions as assigned in absence of store director and assistant store director
- Strong supervisory, administrative and employee relations skills are essential
- Position requires ability to encourage individual and group effort toward defined goals and to provide trainings, development and work direction in a supportive and consistent manner
- Demonstrates understanding of store priorities and can anticipate changes
- Shows initiative in problem solving
- Can readily adjust to changing conditions
- Keeps store director informed to store conditions and decision made
- Monitors the hour-to-hour store appearance and conditions to ensure high standards of cleanliness, efficiency and productivity
- Checks that store security conditions are maintained
- Assesses store conditions in each department no less than once per hour
- Checks conditions of parking lot and grounds
- Evaluates store merchandising
- Checks for product availability, proper rotation, quality, freshness of perishables and correct pricing
- Checks for 'holes' in aisle stocking and maintenance
- Checks for variety and mix of demand and profit items
- Monitors employee effectiveness and productivity and ensures efficient labor utilization
- Ensures store policies and procedures are enforced
- Checks scheduling in relationship to store conditions and makes appropriate adjustments if necessary
- Monitors department planning systems in relation to objectives accomplished
- Checks that safety procedures are followed and that working conditions are safe
- Monitors customer relations and service levels to ensure a positive shopping environment
- Observes and assesses employee morale to ensure a positive and productive work environment
- Performs store personnel functions as necessary
- Consults with department heads about personnel problems and works to resolve
- Administers corrective action notices and consults store director on terminations
- Performs delegated store director responsibilities in the absence of store director or as assigned.
- Monitored security cameras to ensure the safety of customers and employees.
- Ensured compliance with local laws and regulations related to health, safety, or other areas.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Scheduled and supervised shifts, ensuring adequate coverage at all times.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Ordered supplies as needed and monitored stock levels throughout the night shift.
- Communicated regularly with vendors regarding product availability and pricing information.
- Identified opportunities to improve efficiency of operations processes during the night shift.
- Implemented changes in policies or procedures when necessary to ensure smooth operation of the business.
- Assisted with interviewing candidates for open positions within the organization.
- Responded promptly to inquiries from customers or clients about services offered by the business.
- Adhered strictly to all applicable laws governing labor practices in accordance with local regulations.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Communicated with management via email or phone message to report issues needing attention.
- Responded promptly to guest requests to achieve customer satisfaction.
- Established friendly relationships with regular guests, members and residents.
- Oversaw night audit function and preparation of daily financial reports.
- Promoted teamwork and quality service through communication and coordination with other departments.
- Oversaw general upkeep of public areas and restrooms.
- Secured building and walked grounds, fostering health and safety of employees and guests.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
High school diploma -
Armstrong High School
05.1990
Skills
- Workers' Compensation
- Payroll
- Accounts Payable
- Pricing
- Bookkeeping
- Recruiting
- Human Resources
- Benefits Administration
- Management
- Employee Orientation
- Accounts Receivable
- Customer service (10 years)
- Kronos
- Workday
- ADP
- Workers' compensation (3 years)
- Filing
- POS Systems
- Team Development
- Report Generation
- Supply Ordering
- Store Merchandising
- Talent Recruitment
- Employee Training
- Cash Management
- Policies and Procedures
- Employee Supervision and Motivation
- Outstanding Communication Skills
- Problem-Solving
- Team Building and Leadership
- Recruiting and Hiring
- Program Administration
- Opening and Closing Procedures
- Store Opening and Closing
- Reliable
- Documentation and Reporting
- Performance Reviews
- Multitasking and Organization
- Customer Service
- Customer Relations
- Special Events
- Bank and Safe Deposits
- Relationship Building and Management
- Training and Mentoring
- Staff Supervision
- Employee Terminations
- Friendly and Positive
- Accurate Cash Handling
References
References available upon request.
Timeline
Store Administrator/HR Assistant
Fresh Thyme Market
03.2021 - Current
Night Manager/Bookkeeping
THE MARKETPLACE
01.2012 - 03.2021
High school diploma -
Armstrong High School