Dodie Reynolds
Newburgh,Indiana
Summary
Skilled in lease administration and adept at fostering tenant relations, I significantly enhanced occupancy rates at Storage Rentals of America. My proactive approach in debt control and work order monitoring, coupled with a knack for database management, consistently ensures operational excellence and customer satisfaction, achieving a notable increase in repeat business.
Overview
29
29
years of professional experience
Work History
Property Manager
Storage Rentals Of America
Evansville, IN
02.2024 - 06.2024
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
Scheduling Coordinator
B and M Electronics
Evansville, IN
02.2022 - 01.2023
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Collaborated with other departments to coordinate resources when necessary.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Provided reminder calls to clients prior to scheduled visits.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Developed a backup plan for critical positions to ensure uninterrupted service.
- Resolved customer complaints or answered customers' questions.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Director of Environmental Services
Heritage Center
Evansville, IN
08.2006 - 08.2014
- Oversaw the daily operations of the environmental services staff.
- Managed all aspects of hazardous waste management program.
- Developed and implemented environmental services policies and procedures.
- Assessed departmental budget needs and allocated resources accordingly.
- Performed inspections to ensure compliance with safety regulations.
- Conducted regular meetings with staff to discuss performance objectives.
- Implemented strategies to reduce costs associated with waste disposal.
- Coordinated emergency response activities during natural disasters.
- Negotiated contracts with vendors for cost-effective supplies and materials.
- Trained team members in proper cleaning and sanitizing procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Implemented quality control measures to uphold company standards.
Car Salesperson
DPatrick
Evansville, IN
10.1995 - 01.2005
- Greeted customers and provided product information.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Maintained customer satisfaction by providing prompt, reliable service.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Provided follow-up customer service after a car sale was completed.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Managed sales negotiations and financing options.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Education
Some College (No Degree) - General Studies
Ivy Tech Community College
Evansville, INSkills
- Debt control
- Tenant relations
- Lease administration
- Work order monitoring
- Database management
- Valid IN driver's license
Custom
- Volunteer with Honor Flight of Southern Indiana
- Volunteer as Mrs. Clause during Christmas season
Timeline
Property Manager
Storage Rentals Of America
02.2024 - 06.2024
Scheduling Coordinator
B and M Electronics
02.2022 - 01.2023
Director of Environmental Services
Heritage Center
08.2006 - 08.2014
Car Salesperson
DPatrick
10.1995 - 01.2005
Some College (No Degree) - General Studies
Ivy Tech Community College
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