Dodridge Smith
PORT ST LUCIE,FL
Summary
Maintenance Director with a proven track record at Lake Forrest Park, enhancing facility efficiency and team productivity. Skilled in preventive maintenance and renovations, I excel in problem-solving and fostering teamwork. Successfully managed up to 15 staff, significantly reducing equipment downtime through established protocols. Committed to delivering top-notch customer service and operational excellence.
Overview
26
26
years of professional experience
Work History
Ma
Insurance Agent
Teleperformance USA
Port St Lucie Fl
11.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Call Center Owner
American Health Supply
Jensen Beach, FL
11.2015 - 11.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Call Center Director
NationsHealth
Ft. Pierce, FL
04.2008 - 09.2014
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
- Led a cross-functional team to develop and launch a new product line, contributing to significant growth in sales.
- Championed change management initiatives within the organization to ensure smooth transitions during periods of growth or restructuring.
- Boosted morale among staff members through consistent recognition of outstanding performance and commitment to ongoing professional development opportunities.
- Played an active role in the development of departmental budgets, aligning financial resources with strategic priorities for maximum impact on customer satisfaction and business growth.
Project Manager
AGEIS
Port St Lucie Fl
07.2005 - 02.2008
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Maintenance Director
Lake Forrest Park
Ft. Pierce, FL
01.1999 - 02.2005
- Monitored building systems and directed preventive maintenance.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Verified building areas were working optimally and kept clean.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Managed efficient teams of up to 15 employees.
- Collaborated with other department heads to identify areas for improvement in facility management and create long-term plans for success.
- Oversaw building renovations and expansions, ensuring timely completion while minimizing disruption to ongoing operations.
Education
High School Diploma -
Port St Lucie High
Port St Lucie Fl06.1996
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Multitasking
Timeline
Insurance Agent
Teleperformance USA
11.2023 - Current
Call Center Owner
American Health Supply
11.2015 - 11.2022
Call Center Director
NationsHealth
04.2008 - 09.2014
Project Manager
AGEIS
07.2005 - 02.2008
Maintenance Director
Lake Forrest Park
01.1999 - 02.2005
Ma
High School Diploma -
Port St Lucie High