Dodridge Smith
PORT ST LUCIE,FL
Summary
Maintenance Director with a proven track record at Lake Forrest Park, enhancing facility efficiency and team productivity. Skilled in preventive maintenance and renovations, I excel in problem-solving and fostering teamwork. Successfully managed up to 15 staff, significantly reducing equipment downtime through established protocols. Committed to delivering top-notch customer service and operational excellence.
Overview
26
26
years of professional experience
Work History
Ma
Insurance Agent
Teleperformance USA
11.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Call Center Owner
American Health Supply
11.2015 - 11.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Call Center Director
NationsHealth
04.2008 - 09.2014
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
- Led a cross-functional team to develop and launch a new product line, contributing to significant growth in sales.
- Championed change management initiatives within the organization to ensure smooth transitions during periods of growth or restructuring.
- Boosted morale among staff members through consistent recognition of outstanding performance and commitment to ongoing professional development opportunities.
- Played an active role in the development of departmental budgets, aligning financial resources with strategic priorities for maximum impact on customer satisfaction and business growth.
Project Manager
AGEIS
07.2005 - 02.2008
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Maintenance Director
Lake Forrest Park
01.1999 - 02.2005
- Monitored building systems and directed preventive maintenance.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Verified building areas were working optimally and kept clean.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Managed efficient teams of up to 15 employees.
- Collaborated with other department heads to identify areas for improvement in facility management and create long-term plans for success.
- Oversaw building renovations and expansions, ensuring timely completion while minimizing disruption to ongoing operations.
Education
High School Diploma -
Port St Lucie High
Port St Lucie Fl06.1996
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Multitasking
Timeline
Insurance Agent
Teleperformance USA
11.2023 - Current
Call Center Owner
American Health Supply
11.2015 - 11.2022
Call Center Director
NationsHealth
04.2008 - 09.2014
Project Manager
AGEIS
07.2005 - 02.2008
Maintenance Director
Lake Forrest Park
01.1999 - 02.2005
Ma
High School Diploma -
Port St Lucie High
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