DOE DIXON

Manages the overall operation and services of the department to provide the highest level of productivity, efficiency, cost-effectiveness and patient and internal customer satisfaction.
1)Plans, designs, and implements appropriate staffing patterns based on financial and customer feedback/input data which addresses identified customer needs (i.e adjusted work hours, appropriate allocation of staff per time of time of day, determination of shift assignments based on work volumes, priorities, or specific dept/customer needs

• Direct and manage appropriate work flow patterns, solves problems, implements emergency procedures when necessary and addresses immediate and long term customer needs at all levels of the organization
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Collect, interpret, and analyze operational data and design and implement short and long term department vision and goals (i.e. service volumes, staff productivity, capital needs, budgetary needs, opportunities for process improvement, etc.

Develops and implements specific department policies and procedures and assures that operational standards are created, implemented and monitored.

Initiates, facilitates, implements and monitors quality assurance activities (i.e. CQI projects, data collection, data interpretation, etc.) to ensure operational effectiveness and identification of operational improvement opportunities

Initiates, facilitates, implements and monitors quality assurance activities (i.e. CQI projects, data collection, data interpretation, etc.) to ensure operational effectiveness and identification of operational improvement opportunities

Maintains, monitors and tracks departmental operational systems and software (evaluates and implements upgrades and new technology

Establishes a "team" working environment which fosters and supports an understanding of mutual respect for department leadership, individual co-workers, service standards and interdependent working relationships

Oversees the recruitment, selection and management of departmental personnel in order to provide the highest quality of customer focused, productive and cost-effective services.
3)Monitors department work hours and productivity levels and processes bi-weekly payroll appropriately (i.e. regular/ OT/ added hours, sick/Family leave of absence time, holiday, vacation time retro pay, bonus pay, etc.

• Develops, designs and implements staff education activities (associate competency, safety, new procedures/equipment education and training, etc.
• Interviews, and hires highly qualified and customer focused applicants.
• Reviews and authorizes all department monthly invoices for payment (i.e. Rentals, service charges, capital and non-capital equipment).
• Moving patients to different testing sites within the hospital

• Developed strong relationships with hospital staff members across departments, fostering an environment conducive to seamless interdepartmental collaboration in regard to patient transport matters.
• Maintained clean and sanitized equipment, ensuring a safe environment for patient transport.
• Promoted culture of safety within patient transport team through regular training sessions.
• Assisted in training new Patient Transport Assistants, sharing knowledge and expertise on best practices.
• Promoted an positive atmosphere through friendly interactions and genuine concern for patient comfort during transportations.