Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Doel Malave

Lisle,IL

Summary

Accomplished Operations Manager with a proven track record at Chicagoland Moving and Storage, enhancing operational efficiency and employee performance. Expert in Operations Management and Team Leadership, I've significantly improved customer satisfaction and streamlined processes. Skilled in MS Office and adept at fostering professional growth, bring a dynamic approach to achieving business objectives. Seasoned Operations Manager and talented leader with five years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

7
7
years of professional experience

Work History

Operations Manager

Chicagoland Moving and Storage
01.2024 - Current
  • Supervised operations staff of 30 employees and kept employees compliant with company policies and procedures.
  • Established new business plans to implement increased productivity while saving money.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Directed initiatives to improve work environment, company culture or overall business strategy.

Client Relationship Representative

US Bank
06.2023 - 01.2024
  • Enhanced customer satisfaction by effectively resolving issues and providing timely communication.
  • Developed new business opportunities by maintaining a strong network of professional contacts.
  • Maintained detailed records of client interactions using CRM software for efficient data tracking and analysis purposes.
  • Managed a diverse portfolio of clients, prioritizing tasks effectively to meet deadlines while maintaining high-quality standards.
  • Served as the primary point of contact for assigned accounts, addressing inquiries professionally while building trust among stakeholders.
  • Managed department call volume of 30 calls per day and coordinated department schedules to maximize coverage during peak hours.

Operations Manager

A2B Moving and Storage
03.2022 - 12.2023
  • Supervised operations staff of 25 employees and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Infantryman

US Army
02.2018 - 06.2021
  • Served as security escort for exclusive personnel in Pentagon.
  • Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
  • Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers as Team Leader.
  • Maintained strict discipline within ranks enforcing adherence to military standards and regulations.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
  • Managed 5 men team of security personnel, providing regular training for improved performance and professional growth.
  • Kept team compliant with security protocols and appearance standards.

Education

Bachelor of Science - Business Administration With Human Resources

Trinity Washington University
Washington, DC
05.2024

Associate of Science - General Studies

College of DuPage
Glen Ellyn, IL
06.2014

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Staff Management
  • Operations Oversight
  • MS Office
  • Set Security
  • Security clearance
  • Organization and Administration

Timeline

Operations Manager

Chicagoland Moving and Storage
01.2024 - Current

Client Relationship Representative

US Bank
06.2023 - 01.2024

Operations Manager

A2B Moving and Storage
03.2022 - 12.2023

Infantryman

US Army
02.2018 - 06.2021

Bachelor of Science - Business Administration With Human Resources

Trinity Washington University

Associate of Science - General Studies

College of DuPage
Doel Malave