Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Doel Alexander Parrilla

Valdosta,GA
Doel Alexander Parrilla

Summary

Dynamic and results-driven professional with a diverse background in customer-facing roles, demonstrating a strong commitment to delivering exceptional service and fostering positive client relationships. Proven ability to adapt to various environments while effectively addressing customer needs and enhancing overall satisfaction. A passion for continuous improvement and a keen understanding of customer dynamics drive the pursuit of excellence in every interaction. Eager to leverage skills and experience to contribute to team success and elevate the customer experience.

Overview

9
years of professional experience

Work History

Doelaganza, Inc.

Life Coach
01.2020 - Current

Job overview

  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
  • Facilitated group sessions and learning discussions to further objectives.
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Documented behaviors, treatments and non-compliance issues.
  • Helped clients build the best version of themselves

Quantum Integrated Security

Customer Support Staff
07.2020 - 04.2023

Job overview

  • Ensured complete satisfaction of all customers by providing excellent service
  • Monitored and maintained standards of customer service
  • Resolved all customer complaints within an appropriate timeframe
  • Responded to guest reviews online and maintained satisfaction scores

Bodega Hostel Group

General Manager
06.2019 - 06.2020

Job overview

  • Recruited, interviewed, trained, and managed staff of receptionists, housekeepers, bartenders, and volunteer staff
  • Coordinated scheduling, payroll, and performance reviews
  • Ensured team member satisfaction and professional development
  • Maintained and oversaw relationship with booking sites, channel managers, etc
  • Maximized room revenue through yield management and pricing strategies
  • Developed annual and monthly expense budgets and revenue forecasts
  • Set quality standards for customer service across departments
  • Conducted daily room inspections to ensure cleanliness standards are being met
  • Coordinated ongoing maintenance and capital expenditures to ensure property upkeep

Base/Nomads Hostel Group

Reception Supervisor
01.2018 - 06.2019

Job overview

  • Recruited, interviewed, trained, and managed reception staff
  • Ensured complete satisfaction of all guests by providing the tools required by reception to provide excellent service
  • Monitored and maintained standards of customer service and resolving all complaints
  • Responded to guest reviews online and maintain satisfaction scores
  • Ensured team member satisfaction and development
  • Coordinated housekeeping scheduling and inventory with housekeeping staff
  • Coordinated day-to-day maintenance and repairs with maintenance staff

Base/Nomads Hostel Group

Activities Coordinator
01.2017 - 01.2018

Job overview

  • Ensured customer satisfaction of all guests through daily, weekly and monthly event programming both internally and externally
  • Managed activities calendar & ensured required staff and materials were available and prepared for events
  • Ensured funds were used effectively and efficiently for each event
  • Evaluated the success of each activity, event, or outing and identified opportunities for improvement in the future
  • Developed and maintained accounting records for programs, events, activities, and outings
  • Developed and maintained relationships with vendors used in events, activities, and outings

Education

Valdosta State University
Valdosta, GA

Master of Education from Higher Education- Student Affairs Concentration
05.2013

University Overview

Valdosta State University
Valdosta, GA

Bachelor of Arts from Philosophy & Religious Studies
05.2011

University Overview

GPA: Magna Cum Laude

Skills

  • Facilitating group discussions
  • Professional development workshops
  • Resource management
  • Strategic goal setting
  • Proactive project forecasting

Timeline

Customer Support Staff
Quantum Integrated Security
07.2020 - 04.2023
Life Coach
Doelaganza, Inc.
01.2020 - Current
General Manager
Bodega Hostel Group
06.2019 - 06.2020
Reception Supervisor
Base/Nomads Hostel Group
01.2018 - 06.2019
Activities Coordinator
Base/Nomads Hostel Group
01.2017 - 01.2018
Valdosta State University
Bachelor of Arts from Philosophy & Religious Studies
Valdosta State University
Master of Education from Higher Education- Student Affairs Concentration
Doel Alexander Parrilla
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