Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Christianson

Lewisburg,Ohio

Summary

Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Analyst/Programmer

Premier Health
01.2024 - Current
  • Implemented the Compass Rose program
  • Built Compass Rose tools for 6 programs
  • Testing Lead for the testing portion of the build (assigned tasks, oversaw the testing to make sure testing was being completed, followed up with any issues and gave updates during meetings)
  • Assisted the training team in creating tip sheets and step by step guides for using Compass Rose tools
  • Worked with multiple teams
  • Scheduled meetings (via Teams)
  • Provided technical support using knowledge of complex technology to solve problems and support new projects.
  • Worked closely with clients to establish specifications and system designs.
  • Collaborated with product management to design, build and test systems.
  • Tested hardware and performed troubleshooting techniques to identify problems.
  • .Facilitated smooth workflow transitions during major system upgrades or migrations.
  • Enhanced software quality with thorough testing, debugging, and documentation processes.
  • Provided exceptional customer support, resolving technical issues quickly and effectively for endusers.
  • Streamlined business processes by developing automated solutions tailored to specific needs.
  • Collaborated with cross-functional teams to drive successful project completion and client satisfaction.
  • Participated in design sessions with clients to ascertain project specifications.
  • Developed in-house applications designed for company needs.

Senior Epic Site Support Specialist

Premier Health
08.2018 - 01.2024
  • Assist physicians and staff with efficiency and optimization of the EMR
  • Train, improve and standardize office workflows
  • Build Preference List, Smartphrases, Smartlist, Macro’s, and Progress Notes in the EMR
  • Answer phone calls, emails, texts and Teams messages
  • Triage and Research EMR issues
  • Test new build in the EMR by using different environment of the EMR (TW2, POC, SUP, TST)
  • Present new EMR functions in meetings
  • Collaborate with Operations, IT, Field support, Managers, Providers and Office staff
  • Create PowerPoint presentations, write reports in Word, create reports in Excel
  • Improved end-user satisfaction by providing efficient and effective site support services.
  • Facilitated smooth transitions during technology upgrades by providing hands-on assistance to end-users throughout migration processes.
  • Enhanced system performance by troubleshooting and resolving technical issues in a timely manner.
  • Collaborated with cross-functional teams to implement new technologies that enhanced overall business operations.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.
  • Offered assistance in implementing and developing training programs.

High School Volleyball Coach

Tri-County North High School
05.2022 - 06.2023
  • Developed Volleyball skills and teamwork
  • Managed warmups, supervision of gym equipment and facilitated teamwork
  • Skills: Communication, leadership time management organization, mentorship, encouragement
  • CPR/First Aid, Lindsay’s Law, Coaches Tool Chest
  • Provided guidance and mentorship to volleyball athletes to help reach full potential.
  • Created positive and encouraging environment to motivate athletes to give best efforts.
  • Established a supportive environment that encouraged growth, accountability, sportsmanship among players.
  • Worked individually with players when struggling to enhancer confidence and strengthen court skills.
  • Enhanced athletes'' skills through targeted drills, strength training, and individualized coaching.
  • Motivated athletes to continually improve their skills both on and off the court, resulting in increased success at competitive events.
  • Ensured athlete safety during practices and competitions by following proper protocols and guidelines.
  • Reviewed and updated game strategies and techniques to optimize training sessions.
  • Developed players'' teamwork abilities by organizing team-building activities and fostering a positive team culture.
  • Researched and implemented new training methods and technologies to increase athleticism.
  • Stretched, warmed up, and completed conditioning exercises properly to reduce injuries.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Developed players' technical skills with targeted training sessions, leading to significant improvement in their performance.
  • Cultivated culture of continuous improvement, encouraging players to set and achieve personal and team goals.
  • Elevated team's defensive capabilities with specialized drills and tactical training.
  • Increased team cohesiveness and morale, organizing regular team-building activities.
  • Conducted comprehensive post-match analyses to identify areas for improvement, driving team's development.

Medical Assistant

Premier Health-Studebaker Family Practice
07.2015 - 08.2018
  • Obtain and record vital signs
  • Administer 12 lead EKG
  • Administer injections
  • Venipuncture
  • Irrigate/flush ears
  • Assist with sutures and suture removal
  • Chart in EPIC
  • Complete prescriptions
  • Answer phone calls, direct calls, schedule appointments, scan and upload documents
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Measured patient pulse oximetry.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.

Instructor of Phlebotomy

Miami Valley Career Technology Center
01.2017 - 10.2017
  • Instruct and Teach
  • Phlebotomy skills
  • Venipuncture
  • 24 hour urine collection
  • Semen collection
  • Drug screens
  • Capillary puncher
  • Certification materials

Owner/Operator

Salon by ND
07.2015 - 07.2016
  • Set up and creation of the business
  • Sanitize tanning beds, goggles, rooms
  • Prepare and send taxes
  • Take payments
  • Take Inventory
  • Order supplies
  • Bookkeeping
  • Bill payment
  • Answer phone calls, schedule appointments

Phlebotomist/Medical Assistant

Reid Health
04.2007 - 07.2015
  • Obtain and record vital signs
  • Administer height, weight, temperature
  • File patient charts
  • Administer 12 lead EKG
  • Administer injections
  • Venipuncture
  • Irrigate/flush ears
  • Assist with sutures and suture removal
  • Complete prescriptions
  • Answer phone calls, direct calls, schedule appointments

Medical Assistant

Studebaker Family Practice
09.2002 - 04.2007
  • Apprenticeship program (2002-2003)
  • Obtain and record vital signs
  • Administer 12 lead EKG
  • Administer injections
  • Venipuncture
  • Irrigate/flush ears
  • Assist with sutures and suture removal
  • Complete prescriptions
  • Answer phone calls, direct calls, schedule appointments

Education

General Studies - General Education

Edison State Community College
Piqua, Ohio

Diploma -

Tri-County North High School
Lewisburg, Ohio

Allied health - Medical Careers

Miami Valley Career Technology Center
Clayton, Ohio

Skills

  • Leadership
  • Time management
  • Mentorship
  • Microsoft office proficiency
  • Programming
  • Technical support
  • Systems analysis
  • Client implementation support
  • Application implementation
  • Programming development support
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • End user support
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Professionalism

Certification

  • CPR/First Aid Certification
  • Epic-Healthy Planet Analyst Certification
  • Epic-Ambulatory Principal Trainer Proficiency
  • Certified Clinical Medical Assistant (CCMA)

Timeline

Analyst/Programmer

Premier Health
01.2024 - Current

High School Volleyball Coach

Tri-County North High School
05.2022 - 06.2023

Senior Epic Site Support Specialist

Premier Health
08.2018 - 01.2024

Instructor of Phlebotomy

Miami Valley Career Technology Center
01.2017 - 10.2017

Medical Assistant

Premier Health-Studebaker Family Practice
07.2015 - 08.2018

Owner/Operator

Salon by ND
07.2015 - 07.2016

Phlebotomist/Medical Assistant

Reid Health
04.2007 - 07.2015

Medical Assistant

Studebaker Family Practice
09.2002 - 04.2007

General Studies - General Education

Edison State Community College

Diploma -

Tri-County North High School

Allied health - Medical Careers

Miami Valley Career Technology Center

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Nicole Christianson