Dogukan Coban
Austin,TX
Summary
Dynamic leader and skilled banquet server with proven expertise in event setup and breakdown, and exceptional customer service, honed at Austin Club and other prestigious venues. Excelled in adaptive problem-solving and clear communication, ensuring seamless operations and enhanced dining experiences. Demonstrated strong teamwork and physical coordination, significantly improving event efficiency and guest satisfaction.
Overview
8
8
years of professional experience
Work History
Banquet Server
Austin Club
02.2023 - 04.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained flexible work schedule to meet event needs.
Server
Elite World Grand
08.2021 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server Assistant
Park Inn by Radisson
01.2021 - 07.2021
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
Restaurant Owner
Maxim
04.2016 - 08.2017
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Recruited, hired, and trained talented staff to fill vacancies.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
Education
Associate - Tourism Hotel Management
Dokuz Eylül University
Izmir,Turkey07.2020
Skills
- Strong teamwork
- Time Management
- Customer Service
- Table setting knowledge
- Adaptive Problem Solving
- Event Setup and Breakdown
- Physical coordination
- Clear Communication
- Menu Memorization
- Buffet Management
Languages
Turkish
Full Professional
English
Full Professional
Timeline
Banquet Server
Austin Club
02.2023 - 04.2024
Server
Elite World Grand
08.2021 - 11.2022
Server Assistant
Park Inn by Radisson
01.2021 - 07.2021
Restaurant Owner
Maxim
04.2016 - 08.2017
Associate - Tourism Hotel Management
Dokuz Eylül University
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