DOHEE KIM

Key Responsibilities:

• ISF & Customs Clearance Preparation:

Managed the timely importation of goods by ensuring all required documentation and compliance measures, such as Importer Security Filings (ISF) and customs clearance, were in place prior to shipment arrival.

Worked closely with customs brokers to ensure seamless customs clearance procedures, preventing delays and ensuring goods were cleared on time for delivery.

Ensured that all regulatory requirements were met for smooth importation, minimizing any potential disruptions that could affect on-time delivery to clients.

• On-time Delivery Monitoring & Tracking:

Implemented robust tracking and monitoring systems for import shipments to ensure real-time visibility of goods in transit, particularly for high-priority clients.

Actively monitored shipment progress, proactively addressing any potential delays or issues and ensuring prompt resolution to maintain on-time delivery.

Provided clients with regular updates on the status of their shipments, managing expectations and ensuring complete transparency regarding estimated arrival times.

• Risk Mitigation & Disruption Management:

Proactively managed any disruptions that could impact the timely arrival of imported goods, including port delays, customs hold-ups, or transportation issues.

Coordinated with vendors, carriers, and freight forwarders to develop and implement contingency plans to minimize the impact of disruptions, ensuring continued service levels and reducing delays.

Maintained clear and proactive communication with clients, providing real-time updates on any supply chain interruptions, and offering transparent solutions to mitigate the impact on their business operations.

• Documentation & Compliance Management:

Ensured that all import-related documents, such as commercial invoices, packing lists, and certificates of origin, were accurate and compliant with international trade regulations.

Coordinated the timely submission of all necessary paperwork to customs authorities, ensuring smooth clearance and avoiding any potential customs-related delays or fines.

Maintained an up-to-date knowledge of customs regulations and international trade policies to ensure compliance and avoid any delays or disruptions during the importation process.

Key Achievements:

- Efficient Import Logistics Management:

Successfully ensured the timely importation of goods by meticulously preparing ISF filings and managing the customs clearance process, resulting in a 98% on-time clearance rate during the importation phase.

- Proactive Disruption Management:

Managed and mitigated supply chain disruptions effectively, such as delays due to customs or port congestion, ensuring that all shipments arrived on time despite unforeseen disruptions.

- Client Satisfaction & Transparency:

Consistently achieved high levels of customer satisfaction by providing transparent and real-time updates on shipment statuses, effectively managing expectations and minimizing customer concerns related to delays.

Key Responsibilities:

• Customer Account Management & Coordination:

Managed end-to-end customer account lifecycle, ensuring accurate and timely updates, and maintaining up-to-date shipment and inventory data for high-value clients.

Provided tailored logistics solutions based on customer requirements, optimizing freight routes, transit times, and cost efficiency.

Coordinated and oversaw shipments from origin to destination, ensuring seamless communication between customers, vendors, and internal teams.

Generated and managed billing and financial documentation, including invoices, receipts, and reports, while ensuring accuracy and compliance with accounting standards.

Shipment Coordination & Freight Management:

Provided detailed shipment quotes and managed the booking process, ensuring accurate coordination of shipments in line with client specifications.

Worked closely with third-party logistics providers, ocean carriers, and freight forwarders to facilitate smooth logistics operations, from booking to delivery.

Identified potential bottlenecks in the supply chain and proactively implemented solutions to avoid delays and minimize disruption.

Led the operational execution of import/export shipments, ensuring the safe and timely delivery of goods.

• Peak Season Planning & Capacity Management:

Prepared in advance for high-demand shipping periods (peak seasons), identifying and securing critical booking lanes to ensure capacity during high-volume export cycles.

Collaborated with cross-functional teams to forecast demand, manage inventory flow, and ensure stable service during peak seasons.

Developed contingency plans for peak periods, minimizing risk of delays and optimizing service delivery.

Route Optimization & Operational Efficiency:

Conducted in-depth analysis of shipping lanes and logistics patterns, identifying areas for optimization in both cost and efficiency.

Streamlined booking lanes and freight schedules to reduce redundant tasks and improve overall operational workflow.

Re-routed shipments and optimized transportation methods based on customer requirements, achieving faster transit times and cost reductions.

• Strike & Disruption Management (Risk Mitigation):

Monitored rail and port strike risks, developed contingency plans, and implemented re-routing strategies to minimize operational disruptions.

Proactively coordinated with vendors and carriers to ensure timely deliveries during disruptions, maintaining consistent service levels and mitigating client delays.

Communicated effectively with clients, providing real-time updates and transparent information regarding any supply chain interruptions.

• Tracking & Monitoring for On-time Delivery:

Implemented real-time tracking and monitoring systems to ensure on-time delivery for high-priority clients, offering visibility of shipments in transit.

Provided regular shipment status updates to clients, managing expectations and resolving any issues related to delays or discrepancies.

Ensured stable and reliable delivery services for customers with specific tracking and time-sensitive requirements, maintaining high levels of customer satisfaction.

Internal Process Optimization & Workflow Review:

Analyzed internal workflows and identified inefficiencies, creating operational guidelines and manuals that streamlined departmental procedures and improved communication.

Facilitated new employee training and onboarding, utilizing the newly created guidelines to accelerate their integration into the team and improve productivity.

Contributed to process improvement initiatives that enhanced productivity, reduced lead times, and improved the accuracy of customer service operations.

• Logistics Data Analysis & Continuous Improvement:

Continuously analyzed shipment data and performance metrics to identify trends and opportunities for process improvement.

Developed actionable insights and recommendations based on data analysis to enhance overall logistics strategy and operational efficiency.

Led initiatives to improve data accuracy and reporting systems, ensuring better visibility of logistics performance and cost controls.

• Customer-Centric Solutions & Service Excellence:

Offered tailored logistics solutions to meet unique customer needs, reducing transit times and transportation costs while improving overall service quality.

Identified opportunities for new business through proactive customer engagement, ensuring that customer service exceeded expectations.

Implemented customer feedback to continuously refine and improve logistics offerings, ensuring that customers received optimal service.

• Key Achievements:

- Optimized Peak Season Shipments:

Successfully prepared for and managed increased demand during peak seasons, securing necessary booking lanes, and ensuring on-time and efficient delivery of high-volume shipments, reducing lead times by 15% during critical periods.

- Risk Management & Strike Mitigation:

Developed and executed successful re-routing strategies during port and rail strikes, minimizing customer impact and avoiding disruptions. Ensured 100% on-time delivery during strike periods by finding alternative routes and logistics solutions.

- Operational Efficiency Improvements:

Streamlined logistics workflows and reduced unnecessary tasks by creating a comprehensive internal guideline, improving team productivity by 20%. The manual improved the onboarding process, allowing new employees to quickly integrate and execute tasks with minimal supervision.

- Cost Reduction & Process Optimization:

Identified cost-effective shipping routes and optimized transportation schedules, reducing logistics costs by 10% annually while maintaining high service standards.

- Consistent Service During Low-Volume Periods:

Took proactive steps during low shipping volumes to maintain stable operations, ensuring that the department met average shipment targets for the year through focused efforts in new client acquisition and tailored solutions for existing clients.

- Enhanced Client Satisfaction:

Delivered superior customer service through continuous tracking and proactive communication, resulting in a 15% increase in client retention and satisfaction.

Key Responsibilities:

• Customer Service & Support:

Assisted customers at the check-in counter by issuing boarding passes and providing necessary travel information, ensuring a smooth and efficient check-in experience.

Delivered exceptional customer service by addressing passenger inquiries and assisting with various needs, from seat selection to general flight information.

• Miles Program Promotion & Customer Acquisition:

Actively promoted the Miles Program to passengers, attracting new customers by explaining the benefits of membership, accumulating miles, and engaging in personalized communication to meet their travel needs.

Demonstrated excellent interpersonal skills by engaging potential members and answering questions about the program, contributing to a significant increase in membership sign-ups.

Successfully attracted 200 customers to the Miles Program during the internship period, a performance that earned recognition from the company.

Awarded the Outstanding Performance in Projects Sales for my efforts in enrolling a high number of new customers, showcasing both my sales acumen and customer relationship-building skills.

• Seat Management & Operational Support:

Regularly checked and updated seat status data for scheduled flights, ensuring that all available and booked seats were correctly recorded in the system.

Collaborated with the operations team to identify and resolve any seating discrepancies, improving the accuracy of seat allocations and enhancing customer satisfaction.

Assisted with seat reassignments and troubleshooting during peak periods, ensuring that all passengers had an optimal travel experience.

• Collaborative Teamwork & Efficiency Improvements:

Worked closely with fellow interns and the customer service team to ensure smooth daily operations, providing assistance during busy travel seasons and maintaining high levels of service even under pressure.

Contributed to various operational tasks, including assisting with boarding procedures, checking flight documents, and coordinating with ground staff to ensure timely departures.

Participated in team meetings to share insights and recommendations on improving customer service delivery, further enhancing team collaboration.

Key Achievements:

- Recognition for Excellence in Sales:

Earned a company distinction for my role in the successful promotion of Cathay Pacific's Miles Program, having personally attracted 200 new members. This achievement not only contributed to the airline’s loyalty program growth but also demonstrated my ability to engage with customers and communicate value propositions effectively.

- Outstanding Internship Performance:

Awarded the Outstanding Performance in Projects Sales for consistently exceeding expectations in customer acquisition, exemplifying my strong sales ability, initiative, and dedication to contributing to the company’s growth.

- Efficient Customer Interaction & Service Delivery:

Recognized for providing excellent customer service throughout my internship, demonstrating attention to detail and maintaining a high standard of professionalism in every interaction, ultimately contributing to the overall customer experience at the airport.

- Proactive Seat Management Support:

Played a vital role in ensuring seat status accuracy and preventing any booking errors, helping the team reduce passenger-related seat allocation issues by 10% during my internship period.