Dohyun Lee
Las Vegas,NV
Overview
6
6
years of professional experience
Work History
Front Desk Guest Service Agent
Mandalay Bay Resort & Casino Las Vegas
Las Vegas, NV
07.2024 - Current
- Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints
- Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and with guest room check-ins and check-outs
- Partner with Housekeeping and related departments to meet guest expectations and special requests.
- Please ensure the correct charges and credits are posted, collect payments, handle cash and credit transactions, and show responsibility in balancing all cash equivalent transactions using property cash handling procedures.
Passenger Service Agent
Swissport International
Las Vegas, NV
01.2023 - 07.2024
- Greeted passengers at the check-in counter in warm and gently manner ; Checked in passengers, assigned seats, and issued boarding passes ; Checked passports and visas and documents for international travelers to ensure compliance with immigration regulations.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Escorted passengers from the gate to immigration, and help interpret passengers who speak Korean or Japanese.
- Conducted pre-flight announcements to inform passengers about safety procedures, amenities, and upcoming events on board ; Monitored flight status updates on computer systems in order to provide accurate information to passengers.
Travel Agent Administrator Assistant
Las Vegas Mania Tour Group
Las Vegas, Nevada
01.2022 - 11.2022
- Conducted research on new destinations and attractions which may be attractive to potential travelers ; Provided detailed information about destinations such as climate conditions or points of interest at requested locations.
- Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided ; Monitored changes in travel reservations and informed clients of any updates or adjustments.
- Evaluated customer feedback forms following completion of trips; used data to improve quality of services offered.
Interpreter / Korean Language Translator
CES 2021 / CES 2022 / Cosmoprof NA 2022
Las Vegas, NV
12.2021 - 12.2022
- Greeted and Demonstrated with multilingual abilities to help communicate between the company and the clients and visitors ; Responded quickly and appropriately to any issues that arose during an interpreting session.
- Arrangement scheduled meetings in date and time order, place the necessary items in place and check in advance if they work properly ; Met pre-event schedule demands, helping to coordinate vendor operations and supply deliveries.
- Communicated and socialized smoothly with the others agents including maintainer staffs and share all situations during the convention and provide feedback to each other.
- Completed daily logs and reports for interpreter and translator activities with high degree of accuracy and detail.
Server
Chanko Izakaya / Yuxiang Cuisine / Tanuki Sushi
Las Vegas, Nevada
01.2019 - 12.2022
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Education
Associate of Science - Aviation Technology - Cabin Service
College of Southern Nevada
Las Vegas, NV12-2022
Skills
- Fluent in Korean
- Risk Management
- Customer Service
- Opera system
- Investigating problems
Accomplishments
- Dean's List ('19 - '21)
- President List ('19 - '21)
- Aviation Technology Cabin Service - High Honor
Timeline
Front Desk Guest Service Agent
Mandalay Bay Resort & Casino Las Vegas
07.2024 - Current
Passenger Service Agent
Swissport International
01.2023 - 07.2024
Travel Agent Administrator Assistant
Las Vegas Mania Tour Group
01.2022 - 11.2022
Interpreter / Korean Language Translator
CES 2021 / CES 2022 / Cosmoprof NA 2022
12.2021 - 12.2022
Server
Chanko Izakaya / Yuxiang Cuisine / Tanuki Sushi
01.2019 - 12.2022
Associate of Science - Aviation Technology - Cabin Service
College of Southern Nevada