D'Ebony Ojasope

Reviewed customer orders and inquiries to ensure accuracy. Provided customer service support for order processing and delivery status updates. Maintain updated customer records,such as payment methods, shipping address, and tracking numbers. Coordinated with warehouse staff for timely shipments and reroutes. Resolved purchase order discrepancies for efficiency.

Data entry of received claims documents for 50 -150 customer profiles per day. Effective time management. Multiple systems utilized for efficiency. Followed established procedures to enter and process data correctly.

Responsibilities include income, asset and credit review for wage and self-employed borrowers throughout the mortgage buying process. Collect, review and pre-approve documents such as; tax returns, K1's, 1099, CBR, title, appraisal, paystubs, etc. Responsible for clean submission of loan and docs to Underwriter and Closing departments. Maintained and closed a heavy pipeline of 10-40 mortgage loans per month.

Prioritize, track and manage the loan underwriting process in order to ensure timely submission and loan closings. Work with the underwriting and MLO sales team to perform credit analysis and determine repayment probability using risk management matrices. Sign off on underwriting, level 1 loan conditions according to underwriting guidelines.

Processed and managed all mortgage loan documents throughout the pre-approval process. Responsible for clean submissions to the Underwriter for final approval. Instrumental in exceptional customer service and acting as the liason between borrower's, sales and staff. Multiple systems and database usage. Resolve urgent matters with immediates action, ensuring smooth transition of files throughout the life of the loan. Maintained a pipeline of 20-30 loans daily, closing 95-100 percent of all loans assigned each month

Maintained current knowledge of all guidelines and loan programs. Responsibilities included reviewing loan file documentation to determine investor guidelines requirements are met. Promptly communicate with and respond to internal and external customers. Utilize pipeline reports for effective management and prioritization of daily workflow. Proficient with internal document management systems for accurate updating purposes.

Acted as liaison between internal and external contacts as needed by collecting, reviewing and processing all outstanding conditions to ensure underwriting requirements are met. Ensured files contained all up to date credit, income and asset documentation prior to Underwriting final approval. Worked with post-closing and quality department on issues or corrections needed prior to closing of the loan. Other duties assigned by management.