Summary
Overview
Work History
Education
Skills
Timeline
Generic

Doje Morrow

Houston

Summary

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

13
13
years of professional experience

Work History

General Manager

Cru Lounge Galleria
06.2024 - 03.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Formulated policies and procedures to streamline operations.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.

General Manager

Cru Lounge 290
04.2023 - 02.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Reservation Manager/Assistant Floor Manager

Fin and Feathers ATL
06.2020 - 04.2023


  • Implemented a new reservation software system, resulting in better organization and tracking of bookings.
  • Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
  • Streamlined the reservations process for improved guest experience and increased booking rates.
  • Proactively identified areas for improvement within the reservations department, implementing strategic changes as needed.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.

Assistant General Manager

Member’s Only Lounge ATL
10.2019 - 05.2020


  • Maintained activities according to human resource procedures and policies
  • Participated in all board and committee meetings for club management
  • Ensure compliance to local, state and Federal laws for club operations
  • Supervised and maintained physical asset of club on facilities
  • Prepared facility for all public functions and social gatherings
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Handled cash accurately and prepared deposits.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.

Assitant General Manager

LaRosa Nightclub
04.2019 - 10.2019
  • Maintained promotions for the club
  • Developed everyday strategies to increase revenue generation
  • Prepared sales quota reports and identified new source of business
  • Ensured compliance to all safety programs for employees
  • Provided training to all members and obtained certifications
  • Maintained paperwork for employee status changes and ensured accuracy
  • Created schedules for entire club staff excluding security
  • Created prices for all menu items including bottle service
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.

Event Coordinator/Restaurant Floor Manager

Escobar Restaurant and Tapas
04.2018 - 01.2019
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Brainstormed and implemented creative event concepts and themes.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
  • Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
  • Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.

General Manager

Palace Nightclub
04.2012 - 11.2016
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Formulated policies and procedures to streamline operations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Bachelor of Science - Health Information Management

Tennessee State University
Nashville, TN
05-2010

Skills

  • Team Development
  • Operational Efficiency Management
  • Employee Growth
  • Strategic Business Evaluation
  • Time Management
  • Client Support
  • Budget Management
  • Strategic Goal Setting
  • Strategic Decision-Making
  • Team Leadership
  • Employee Engagement Strategies
  • Logistics Coordination
  • Stock Control Expertise
  • Strategic Business Development
  • Customer Engagement Optimization
  • Strategic Revenue Development
  • Expense Management
  • Effective Assignment Delegation
  • Analytical Problem-Solving
  • Policy Implementation
  • Operational Leadership

Timeline

General Manager

Cru Lounge Galleria
06.2024 - 03.2025

General Manager

Cru Lounge 290
04.2023 - 02.2024

Reservation Manager/Assistant Floor Manager

Fin and Feathers ATL
06.2020 - 04.2023

Assistant General Manager

Member’s Only Lounge ATL
10.2019 - 05.2020

Assitant General Manager

LaRosa Nightclub
04.2019 - 10.2019

Event Coordinator/Restaurant Floor Manager

Escobar Restaurant and Tapas
04.2018 - 01.2019

General Manager

Palace Nightclub
04.2012 - 11.2016

Bachelor of Science - Health Information Management

Tennessee State University

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Doje Morrow