Dolameshia Johnson
San Bernardino,CA
Summary
Dynamic professional with expertise in compassionate care and tax compliance. At Federal Direct Tax Services, enhanced client satisfaction by optimizing tax returns. Skilled in teamwork and problem-solving, consistently delivering results. Proficient in HIPAA compliance and CPR certified, ensuring client safety and confidentiality. Adept at fostering client relationships and maintaining a calm demeanor under stress.
Overview
4
4
years of professional experience
Work History
Residential Care Worker
Department of Social Services
Riverside, CA
12.2025 - Current
- Assisted clients with daily living activities to promote independence and well-being.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Monitored client behavior and provided support during crises to ensure safety and stability.
- Documented client progress and reported significant changes to case managers for timely interventions.
- Maintained a safe and clean environment by adhering to health and safety regulations consistently.
Tax Preparation Specialist
Federal Direct Tax Services
Indianapolis, IN
12.2021 - Current
- Prepared accurate tax returns for individuals and small businesses, ensuring compliance with regulations.
- Reviewed financial documents to identify deductions and credits, enhancing clients' refund potential.
- Assisted clients with inquiries regarding tax issues, providing reliable information and support.
- Utilized tax preparation software to streamline processes and maintain data integrity.
- Collaborated with team members to resolve complex tax situations, improving overall service delivery.
- Managed a diverse portfolio of individual and business clients, ensuring timely and accurate tax filings.
- Fostered strong partnerships with accounting firms, attorneys, or other professionals whose services complement those provided within the realm of taxation.
- Stayed current on industry trends, regulatory updates, and emerging technologies to maintain a competitive edge in the market.
Education
Graduate Certificate - Culinary
San Bernardino Valley College
San Bernardino, CA06-2015
Skills
- Working independently
- Youth engagement
- Housekeeping tasks
- Compassionate care
- Self-awareness
- Professional boundaries
- Positive reinforcement
- Meal preparation
- Client advocacy
- Mental health support
- Client transportation
- Supportive counseling
- Personal care assistance
- Teamwork
- Problem-solving
- Time management
- Basic life support
- Empathy and compassionate care
- CPR certification
- Team collaboration
- HIPAA compliance
- Verbal and written communication
- Calm under stress
Timeline
Residential Care Worker
Department of Social Services
12.2025 - Current
Tax Preparation Specialist
Federal Direct Tax Services
12.2021 - Current
Graduate Certificate - Culinary
San Bernardino Valley College