Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dolce Cerna

Plano,TX

Summary

Personable and results-driven, with proven experience at Worldsprings selling customized membership packages that made customers feel understood and valued. Naturally skilled at listening first, then offering solutions tailored to individual needs, turning one-time guests into loyal clients. Now ready to bring that same energy, warmth, and drive for results to JPMorgan Chase as a Virtual Banker II, where building trust and delivering personalized service is the foundation of success.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Lifeguard/Customer Service Representative

WorldSprings
03.2024 - 06.2025
  • Built trust with guests by listening to their needs and recommending the best membership package for their lifestyle
  • Maintained a professional, service-oriented presence during high-traffic hours while balancing safety and customer care
  • Resolved guest concerns quickly and empathetically, creating a positive impression and encouraging return visits

Education

High School Diploma -

Plano Senior High School
Plano, TX
04-2029

Bachelor in Communications -

Collin County Community College
Plano, TX
04.2029

Skills

  • Clear Verbal & Written Communication
  • Problem-Solving & Conflict Resolution
  • Customer Service & Relationship Building
  • Time Management & Multitasking

Certification

Customer Service Certification - CSR Certification (2025)

Salesforce Trailhead – Intro to CRM & Customer Engagement (2025)

Languages

English
Native or Bilingual
Spanish
Full Professional
French
Limited Working

Timeline

Lifeguard/Customer Service Representative

WorldSprings
03.2024 - 06.2025

Bachelor in Communications -

Collin County Community College

High School Diploma -

Plano Senior High School

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