Dolene Harrigan
Homestead,Florida
Summary
Focused Operations Director with 10+ years of success in establishing agency goals and devise strategies driving performance and agency growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Operations
Children's Home Society
03.2024 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
Clinical Social Worker
Baptist Hospital of Miami
01.2022 - Current
- Complete bedside initial assessments to determine present needs of the patient during stay at the hospital and coordinate services prior to discharge.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Increased client satisfaction with services provided through regular follow-ups and timely adjustments to treatment plans.
- Reduced hospital readmissions by implementing effective discharge planning and connecting clients to appropriate community resources.
- Completed psychosocial evaluations and needs assessments.
- Assessed risk factors of patients and made referrals for further services.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Mentored new social workers, providing guidance on ethical decision-making processes, best practice standards, and navigating complex clinical situations.
Dependency Program Director
Children's Home Society
09.2021 - 02.2024
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Monitored program performance to identify areas for improvement.
- Maintained and updated project related documents.
- Established program policies and procedures to comply with regulatory requirements.
- Drove innovation by piloting new initiatives and assessing their impact on program effectiveness.
- Improved stakeholder satisfaction through regular communication and updates on project progress.
- Oversaw staff schedules and assignments to handle programming demands.
- Identified risks and developed mitigation plans.
Care Coordinator- LTC
Centene
03.2022 - 10.2022
- Assess, plan, and implement care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Conducted thorough assessments of patient needs to devise personalized care plans, addressing both health and social determinants.
- Coordinated volunteer support services for patients requiring additional home care assistance.
Dependency Case Manager Supervisor
Children's Home Society
12.2015 - 09.2021
- Spearheaded permanency initiative project to improve permanency for children in care over 12 months.
- Delivered ongoing training on topics such as child development, positive discipline techniques, and substance abuse prevention for caregivers in the program.
- Established rapport with clients by building trust, demonstrating empathy, and actively listening to their concerns throughout the case management process.
- Evaluated the effectiveness of intervention strategies implemented within cases regularly to ensure optimal results were achieved consistently throughout caseloads managed over time.
- Increased parental engagement in services by addressing potential barriers such as transportation issues, scheduling conflicts, or language differences through proactive solutions.
- Collaborated closely alongside legal advocates representing clients'' best interests during court proceedings while ensuring accurate case information was communicated effectively.
- Maintained accurate documentation of all case management activities for compliance with state regulations and agency policies.
- Provided crisis intervention during high-risk situations involving child welfare concerns or immediate threats posed upon client wellbeing as needed.
- Provided support to families in crisis by coordinating emergency services and appropriate resources.
- Promoted family reunification by implementing tailored services designed to strengthen parent-child relationships and address barriers to reunification.
- Mentored new Dependency Case Managers by sharing best practices and providing guidance on complex cases.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Missing Youth Specialist
Children's Home Society
05.2015 - 12.2015
- Oversaw caseload of 15+ Missing children/Youths
- Conducted diligent searches, coordinated services, provided specialized services, prepared case reports, facilitated placement and provided on-call support as and when required.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Dependency Case Manager
Children Home Society of Florida
08.2013 - 05.2015
- Conducted child safety assessment, assessed client needs, and developed service plans.
- Evaluated the effectiveness of intervention strategies implemented within cases regularly to ensure optimal results were achieved consistently throughout caseloads managed over time.
- Conducted regular home visits to assess living conditions, monitor progress toward goals established within individualized case plans, and offer support as needed for clients navigating challenging situations.
- Built strong partnerships with community organizations to ensure access to necessary resources for families served.
- Developed innovative strategies for engaging hard-to-reach clients through persistent outreach efforts and creative problem-solving techniques.
- Enhanced communication between team members by organizing regular case review meetings, promoting information sharing, and fostering a collaborative work environment.
- Increased parental engagement in services by addressing potential barriers such as transportation issues, scheduling conflicts, or language differences through proactive solutions.
- Promoted family reunification by implementing tailored services designed to strengthen parent-child relationships and address barriers to reunification.
- Maintained accurate documentation of all case management activities for compliance with state regulations and agency policies.
- Achieved timely permanency for children through diligent monitoring of case progress and regular communication with caregivers, service providers, and legal representatives.
Education
Master of Science - Social Work
Florida International University
Miami, Florida04.2020
Bachelors of Science - Social Work
Florida International University
Miami, Florida12.2012
Associates of Arts - Psychology
City University Of New York-Bronx Community College
Bronx, New York05.2010
Skills
- Multidisciplinary Collaboration
- Operational Efficiency/Oversight
- Strategic planning and execution
- Budget Control
- Leadership training
- Risk Mitigation
- Process Improvements
- Quality Assurance
- Performance Analysis
- Decision-Making
Certification
Child Welfare Certification
Registered Clinical Social Worker I
Timeline
Director of Operations
Children's Home Society
03.2024 - Current
Care Coordinator- LTC
Centene
03.2022 - 10.2022
Clinical Social Worker
Baptist Hospital of Miami
01.2022 - Current
Dependency Program Director
Children's Home Society
09.2021 - 02.2024
Dependency Case Manager Supervisor
Children's Home Society
12.2015 - 09.2021
Missing Youth Specialist
Children's Home Society
05.2015 - 12.2015
Dependency Case Manager
Children Home Society of Florida
08.2013 - 05.2015
Bachelors of Science - Social Work
Florida International University
Associates of Arts - Psychology
City University Of New York-Bronx Community College
Child Welfare Certification
Registered Clinical Social Worker I
Master of Science - Social Work
Florida International University
Similar Profiles
Julie KinzieJulie Kinzie
Counsor III at Children's Home SocietyCounsor III at Children's Home Society
Tara HormellTara Hormell
Senior Vice President of Operations at Children's Home SocietySenior Vice President of Operations at Children's Home Society
April TuggersonApril Tuggerson
Clinical Counselor at children's home societyClinical Counselor at children's home society