Doletha Johnson
Morrow ,GA
Summary
Well-qualified Quality Control Inspector proficient in documentation, reporting and compliance standards. Meticulous and methodical professional with a deep understanding of manufacturing and production operations. Bringing seven years of related experience.
Overview
20
20
years of professional experience
Work History
Quality Control
Bailey Street Bakery LLC
Atlanta , Georgia
2012.03 - Current
- Created and deployed best practices to improve efficiency and reduce defects.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Examined fresh baked goods for defects or issues, reported problems quickly and maintained high levels of accuracy.
Customer Service Associate, Ticket Agent
Greyhound Bus Lines
Atlanta , GA
2005.04 - 2011.03
- Managed customer relations and customer service through daily communication and interaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Supported branding strategy by ensuring product displays aligned with corporate standards.
Cashier
Publix
Atlanta , Georgia
2004.06 - 2006.04
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Educated customers on promotions to enhance sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Education
GED -
Booker T. Washington High School
Atlanta, GASkills
- Non-destructive testing
- Inspection protocols
- Maintaining standards
- POS systems
- Stocking and replenishing
- Process improvement
- Sampling procedures
- Production expertise
- Retail transactions processing
- Cash Handling
- Problem resolution
- Quality Control Standards
- Manufacturing
Timeline
Quality Control
Bailey Street Bakery LLC
2012.03 - Current
Customer Service Associate, Ticket Agent
Greyhound Bus Lines
2005.04 - 2011.03
Cashier
Publix
2004.06 - 2006.04
GED -
Booker T. Washington High School
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