Doletha Johnson
Morrow ,GA
Summary
Well-qualified Quality Control Inspector proficient in documentation, reporting and compliance standards. Meticulous and methodical professional with a deep understanding of manufacturing and production operations. Bringing seven years of related experience.
Overview
20
20
years of professional experience
Work History
Quality Control
Bailey Street Bakery LLC
Atlanta, Georgia
03.2012 - Current
- Created and deployed best practices to improve efficiency and reduce defects.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Examined fresh baked goods for defects or issues, reported problems quickly and maintained high levels of accuracy.
Customer Service Associate, Ticket Agent
Greyhound Bus Lines
Atlanta, GA
04.2005 - 03.2011
- Managed customer relations and customer service through daily communication and interaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Supported branding strategy by ensuring product displays aligned with corporate standards.
Cashier
Publix
Atlanta , Georgia
06.2004 - 04.2006
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Educated customers on promotions to enhance sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Education
GED -
Booker T. Washington High School
Atlanta, GASkills
- Non-destructive testing
- Inspection protocols
- Maintaining standards
- POS systems
- Stocking and replenishing
- Process improvement
- Sampling procedures
- Production expertise
- Retail transactions processing
- Cash Handling
- Problem resolution
- Quality Control Standards
- Manufacturing
Timeline
Quality Control
Bailey Street Bakery LLC
03.2012 - Current
Customer Service Associate, Ticket Agent
Greyhound Bus Lines
04.2005 - 03.2011
Cashier
Publix
06.2004 - 04.2006
GED -
Booker T. Washington High School
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