DOLINES TAVERAS
Boca Raton,FL
Summary
Dedicated and customer-focused professional with extensive experience in front desk management, customer service, and billing. Skilled in appointment scheduling ,insurance verification, and PIP claims processing, with a strong ability to multitask and maintain organized records, A proactive leader who ensures smooth office operations, delivers excellent customer experiences, and enhances efficiency through effective communication and problem-solving.
Overview
10
10
years of professional experience
Work History
OFFICE MANAGER
HEALTH LIFE LEGACY MEDICAL CENTER
Pompano Beach, FL
02.2022 - Current
- Schedule and manage patient appointments, ensuring efficient and timely service.
- Conduct follow-ups with patients to confirm appointments and encourage treatment completion.
- track and maintain patient visit records, ensuring compliance with treatment plans.
- Oversee billing processes, including Personal Injury Protection (PIP) Billing, claim submissions, and payment verification.
- Communicate with insurance adjusters to verify payments and resolve billing issues.
- Answer phone calls, respond to emails, and listen to and return voicemails in a timely manner.
- Maintain accurate records, of patient visits, payments, and billing status.
- Perform clerical duties, including organizing financial documents and maintaining patient records.
Front Desk Manager
Mireya Dental
New York, NY
01.2015 - 06.2021
- Supervise and coordinate front desk operations to ensure excellent customer service.
- Greet and assist clients, addressing inquiries, and resolving concerns efficiently.
- Manage appointment scheduling, and maintain accurate records of client visits.
- Oversee billing processes, process payments, and verify insurance details.
- Train and mentor front desk staff, ensuring adherence to company policies and service standards.
- Handle phone calls, emails, and voicemails, providing prompt and professional responses.
- Maintain organized records, ensuring proper documentation of patient or client information.
- Monitor office supplies, and coordinate with vendors to ensure smooth daily operations.
Education
GED -
Christian Correspondence School
George, IA03-2015
Skills
- Customer Service & Conflict Resolution
- Team Leadership & Staff Training
- Appointment Scheduling & Follow - Ups
- Billing & Personal Injury Protection (PIP) Claims
- Insurance Verification & Payment Processing
- Clerical & Administrative Support
- Phone & Email Communication
- Patient Visit Tracking & Record Keeping
- Multitasking & Time Management
- Front Desk operations
Custom
- I am a highly motivated and detail-oriented professional who takes pride in providing excellent customer service and ensuring smooth daily operations. With a strong ability to multitask and stay organized, I thrive in fast-paced environment where I can help improve efficiency and customer satisfaction. My goal is to continue growing in a leadership role, where I can mentor others and contribute to a positive workplace culture.
Languages
English
Full Professional
Spanish
Professional
Affiliations
- Assisted in training and mentoring new employees to improve team efficiency.
- Organized and maintained office records to streamline daily operations.
- Participated in customer service workshops to enhance communication and problem-solving skills.
- Volunteered at community events, providing administrative support and customer assistance.
References
References available upon request.
Timeline
OFFICE MANAGER
HEALTH LIFE LEGACY MEDICAL CENTER
02.2022 - Current
Front Desk Manager
Mireya Dental
01.2015 - 06.2021
GED -
Christian Correspondence School
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