Dollene Olivier
Ocean Springs,MS
Summary
Motivated clinical Instructor offering 18-year background teaching clinicians of varying abilities. Recognized for delivering meaningful and informative software training and maintaining classroom environment conducive to learning. I am committed to providing educational leadership, initiative and flexibility in clinical environment. Experience devising, updating and deploying diverse corporate training initiatives.
Overview
8
8
years of professional experience
Work History
Health IT instructor/administration
Coastal Family Health Center
Biloxi, MS
01.2013 - 05.2017
- Responsible for training all new hire employees the Nextgen EHR and EPM application
- Responsible for assessing current employee training needs at all 14 locations and provided onsite training when identified or requested
- Educational responsibilities during the implementation of new software Nextgen to the organization
- Conducted NexGen EHR and EPM training seminars at all clinic locations
- Member of the policy and procedure team reviewing, revising, and approving company policies
- Created a formal corporate training plan
- Provided onsite and remote clinical staff support
- Developed training materials, lesson plans and training schedules
- Liaison between clinical staff and IT dept
- Resolved support tickets as staff entered system issues in que
- Attended required weekly administrative meetings to update on training plans
- Hosted onsite webinars
- Handled staff support calls involving security access issues and password lock out/reset
- Chart audits to ensure that documentation met meaningful use and quality assurance guidelines
- Conducted 1:1 training as needed for staff following chart audits.
- Integrated testing between Nextgen EHR and EPM
Corporate level training coordinator / Instructor (Community Health Systems)
Vertek Solutions
Franklin, TN (contract completed)
01.2012 - 01.2013
- Traveling consultant deployed to Gadsen Regional Medical and Riverview Regional Medical Center in Gadsen, Al
- Consultant over multiple facilities involving Mckesson Tier II conversion
- Successfully developed and executed a comprehensive corporate training plan for both hospitals for all clinicians
- Created a customized training matrix for all clinical staff over multiple sites to identify training needs based on job description that ensured training compliance
- Trained additional instructors/super users to assist with staff readiness prior to go live and post live support
- Conducted Mckesson training classes for physicians, nursing and ancillary staff
- Implemented a successful training plan, admitted training patients, security access/role provisioning, preparing class rosters, agenda, training material, password resets and creation for > 500 employees across all sites
- Responsibility for maintaining up to date training material with competencies
- Recommended solutions for performance issues and potential areas of training improvement
- Provided support and guidance to other onsite consultants in response to personnel issues related to training/performance
- Participated in integrated system testing
- Post live chart audits assessing documentation correct meeting meaningful use and identification of training gaps.
Mckesson End User Instructor
CSI Tech
Jacksonville, FL (5 month contract completed)
09.2011 - 01.2012
- Traveling Consultant deployed to Duke University Hospital -Durham, NC
- Responsible for teaching 6-8 classes/week Mckesson's HED and HEO applications and functionality to nurses, nursing students, physicians, medical students, nurse practitioners and physician assistants
- Assisted education director as needed for small assignments
- Created and revised up to date training material and competency tests
- Managed support calls for issue resolution in que
- Set up student passwords and verified credentials for appropriate access to systems.
Senior Consultant- Nursing Informatics
Max IT
Westfield, IN
11.2010 - 03.2011
- Traveling consultant deployed to Tucson Medical Center - Tucson, AZ
- Onsite Mckesson clinical instructor
- Participated in system integrating testing, training and staff support
- Served as resource and liaison between clinical management and IT dept for various assignments hospital needed
- In classroom lecture and demo training for nursing in Mckesson HED, HEO.
clinical project coordinator /Nursing Informatics
Terrebonne General Medical
Houma, La
03.2009 - 11.2010
- Clinical liaison between IT department and approximately 1500 hospital clinical employees
- Implemented new policy and procedure software (policy Tech) change process from paper to automated policy management system as project lead
- Appointed system and Document Control Administrator for all hospital policies and procedures which included granting rights and permissions to employees in all departments
- Policy -Procedure Software 900 policies (Poly-Tech) 400 + trained
- Created full build of all policy and procedures into systems, user-friendly revision of table of contents that included version control archiving
- Coordinated all staff training classes based on roles, conducted all lecture and computer training for current employees, all onboarding new hires and future upgrade training
- Developed training manuals and kept training material changes up to date online
- Handled Real-time clinical support
- Implemented new software (Care Organizer) change process for nurses replacing paper Kardex reporting to online system
- Hospital wide Implementation from paper system to electronic, staff trainer, workflow re-design, created training materials, issue resolution and post live clinical support
- Completed Conversion change of wound care dept
- From legacy system to Mckesson HED
- Conducted nursing workflow analysis and process change meetings
- Trained nursing staff and remained post live clinical support contact
- Created training material and kept online educational material updated
- Handle support tickets as staff entered system issues in que
- Attended meetings with administration
- Security access control and monitoring based on role, clinical it support calls
- Monitored clinical staff required trainings needed
- Implementation team clinical instructor with Mckesson HED Building Software to match current workflow process from paper to electronic, as well as, Mckesson HED, HEO upgrades
- Created training material
- Trained clinical staff.
Education
BSN -
University of South Alabama
Mobile, AL01.1996
Skills
- Education Assessments
- Interactive Teaching and Learning
- Informative Lectures
- Lesson Planning
- Continuous Professional Development
- New Employee Training
- Staff Presentations
- Team Development Strategies
- Educational Material Development
- Policy Development
- Policy Writing
- Functional Testing
- Expertise in mckesson, Nextgen, Policy Tech
- User Training
- Implementation Management
- System Troubleshooting
- Performance Improvement
- 'Chart Auditing Documentation
Additional Education
Nextgen HER certified professional, CFHC, 2015
Hobbies
Epoxy Art on furniture
Timeline
Health IT instructor/administration
Coastal Family Health Center
01.2013 - 05.2017
Corporate level training coordinator / Instructor (Community Health Systems)
Vertek Solutions
01.2012 - 01.2013
Mckesson End User Instructor
CSI Tech
09.2011 - 01.2012
Senior Consultant- Nursing Informatics
Max IT
11.2010 - 03.2011
clinical project coordinator /Nursing Informatics
Terrebonne General Medical
03.2009 - 11.2010
BSN -
University of South Alabama