Dolley Mack
Carlton,OR
Summary
Dynamic and results-oriented professional with extensive experience in administrative roles, notably as an Administrative Assistant at Ultra Quiet Floors. Demonstrated expertise in information confidentiality and customer service, excelling in fast-paced environments. Proven ability in document preparation and team collaboration, enhancing operational efficiency and client satisfaction. Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Yamhill Community Action Partnership
07.2024 - Current
- General office duties such as checking voice mails, routing calls, filing scanning, photocopying and greeting visitors.
- Maintained confidentiality of information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured that clients, service technicians, volunteers, and the general public have a positive experience and are greeted, assisted, get questions answered.
- Maintained inventory of office supplies and placed orders.
- Performed research to collect and record industry data.
Administrative Assistant/Insurance/Compliance Specialist
Ultra Quiet Floors
07.2023 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate monitoring insurance compliance, licenses and contracts for subcontractors and provide updated reports to scheduling and production department.
- Reviewed insurance documents for accuracy and completeness.
- Maintained and updated insurance certificates while working with insurance personnel and subcontractors.
Transportation Specialist
State of Oregon Department of Transportation
10.2021 - 06.2023
- Assisting in preparing customers with a variety of transactions and collecting fees.
- Reviewed customers transportations with titling, registration vehicles, and conducting behind the wheel driver license skill exams.
- Preparing daily reports, bank deposits and maintaining sensitive inventory.
- Occasionally travel to other Department of Transportation offices for relief work.
- Ability to work independently and as part of a team.
Police Records Specialist
City of Hillsboro Police Department
10.2008 - 04.2021
- Contributed to a positive work environment by maintaining open lines of communication with colleagues, providing constructive feedback, and offering assistance when needed.
- Facilitated accurate statistical reporting by diligently maintaining crime data in accordance with mandatory federal guidelines.
- Safeguarded confidential information by implementing strict security protocols for accessing sensitive police records and data.
- Manage records and information in accordance with applicable statutes, regulations and City policy, guidance, and records retention schedule.
- Provided excellent customer service while assisting citizens with obtaining copies of police reports or answering questions about department procedures.
- Improved interdepartmental communication through regular liaison with other law enforcement agencies regarding shared cases or pertinent information.
- Assisted detectives with investigations by providing accurate and up-to-date records on suspects, witnesses, and victims.
- Determine distribution of reports to investigative details and other law enforcement entities, retrieves interpret and disseminated information from a variety of computer systems and other sources.
Police Records Clerk/Police Evidence Technician
City of Cornelius
03.2003 - 06.2009
- Maintained and performed a broad range of Record functions and specialized in administrative duties from routine to complex support of police activities.
- Processed, maintained, and preserved all property collected by Police Officers, including property held as evidence, safekeeping and found property. Maintained and preserved evidence records to assist the public with identification and return of property.
- Managed warrant tracking system, enabling officers to execute arrests promptly and effectively.
Education
GED -
Southwestern Oregon Community College
Coos Bay, ORBusiness Technology Courses - Business C
Chemeketa Community College
McMinnville, OR01-2002
No Degree - Occupational Skills Training
Chemeketa Community College
McMinnville01-2002
Skills
- Customer service
- Data entry
- Computer skills
- Administrative support
- Strong organization
- Document preparation
- File management
- Information confidentiality
- Executive support
- Mail handling
- Filing and data archiving
- Mail management
- Teamwork
- Multitasking and time management
- Fast learner
Certification
- Certified Records Manager (CRM) - Institute of Certified Records Managers.
- DPPST Certification #42869
- NCIC/LEDS Certified.
- Certificate of Attendance Managing Property & Evidence in Law Enforcement.
- Certificate of Membership International in the Association for Property and Evidence.
- Communicating with Tact, Professionalism & Diplomacy.
- Developing Trust and Respect in the Conflict Certificate.
Timeline
Administrative Assistant
Yamhill Community Action Partnership
07.2024 - Current
Administrative Assistant/Insurance/Compliance Specialist
Ultra Quiet Floors
07.2023 - 02.2024
Transportation Specialist
State of Oregon Department of Transportation
10.2021 - 06.2023
Police Records Specialist
City of Hillsboro Police Department
10.2008 - 04.2021
Police Records Clerk/Police Evidence Technician
City of Cornelius
03.2003 - 06.2009
- Certified Records Manager (CRM) - Institute of Certified Records Managers.
- DPPST Certification #42869
- NCIC/LEDS Certified.
- Certificate of Attendance Managing Property & Evidence in Law Enforcement.
- Certificate of Membership International in the Association for Property and Evidence.
- Communicating with Tact, Professionalism & Diplomacy.
- Developing Trust and Respect in the Conflict Certificate.
GED -
Southwestern Oregon Community College
Business Technology Courses - Business C
Chemeketa Community College
No Degree - Occupational Skills Training
Chemeketa Community College
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