Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dollie Kelly

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Van Shop Mechanic

Trinity Metro
11.2024 - Current
  • Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
  • Maintained vehicle records by recording service and repairs.
  • Collaborated with team members to complete complex repairs, ensuring optimal vehicle functionality.
  • Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
  • Maintained detailed records of each repair performed, facilitating warranty claims processing when needed.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.

Accounts Receivables Coordinator

Reddy Ice
08.2022 - 11.2024
  • Prepare customer statements and aging files,reviews the aging of past due invoices and unapplied payments; including follow up with customer and/or plants to insure timely resolution of disputed and/or unpaid invoices
  • Understands unique customer payment processes and implements strategies that effect prompt payment from customers
  • Uncovers customer and billing issues and takes appropriate action to resolve those issues preventing customers from making prompt payments
  • Take collection action following established guidelines based on the age and amount of transactions and type of account
  • Conducts account research and analysis in a timely proactive manner
  • Proactively monitors unapplied cash and assisting cash application corrections
  • Communicate timely and effectively with plant, distributor/ co-packer and location staff to obtain documentation to resolve customer questions, disputes, credits, short pays,etc.

OTR Truck Driver

FFE Transportation Services
01.2022 - 08.2022
  • Maintained log books according to DOT regulations
  • Maintained vehicle logs, records of cargo and billing statements in accordance with regulations
  • Performed pre-trip inspections of vehicle to ensure safe operation
  • Operated tractor trailer in safe manner
  • Communicate with dispatcher s regarding delivery schedules and route changes
  • Ensured compliance with all applicable laws and regulations related to truck driving
  • Demonstrated safe driving by observing road rules, caution in unfamiliar areas and maintaining vehicle control
  • Measure temperature of haul and refrigerated area of truck, keeping cold/frozen items fresh

Accounts Receivable Specialist

Litex Industries
06.2017 - 12.2021
  • Worked with Sales Team to insure that delinquent accounts are identified in a timely manner.
  • Coordinated with Sales Operations team to resolve invoice disputes.
  • Prepared detailed collection notes and recommended changes in customer terms.
  • Identified accounts that needed to be written-off as uncollectible.
  • Processed credit checks using D&B on new and existing clients and communicated results accordingly.
  • Responsible for collections for 500 commercial accounts.
  • Worked with the Sales Department to resolve collections issues in a timely and highly professional manner.
  • Established and monitored lines of credit for new and existing customers.
  • Managed daily check reconciliations and maintained daily accounts receivable.
  • Full cycle accounting, facilitate payment of invoices due by sending bill reminders and contacting customers.
  • Responded to incoming trade reference inquiries consistently within 24 hours of receipt.

Loan Servicing Representative

Flagship Credit Acceptance
10.2013 - 06.2017
  • Contact customers by telephone to solicit payments and determine reasons for overdue payments.
  • Establish repayment schedules or other debt repayment strategies based on customers' financial situations while conducting all conversations in a clear and professional manner adhering to all federal, state, and local guidelines.
  • Maintain strict confidentiality with customer account information.
  • Locate customers with the assistance of skip tracing tools.
  • Accurately record information regarding financial status of customer and status of collection efforts.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Perform various administrative functions for assigned accounts, such as recording address changes and other contact information.
  • Maintain composure at all times and be able to use logic to determine the appropriate resolution for each account.

Customer Service Rep

MHN
12.2010 - 10.2013
  • Handle inbound calls from members with questions about the behavioral health benefits.
  • Provide names of counselors and therapist in the area to schedule appointments.
  • Call providers to quote members benefits and provider authorization information.
  • Follow up calls to member to see if member was able to find appointment with provider that fit their needs.

Customer Service Rep

Kelly Temp Agency
11.2009 - 12.2010
  • Handle inbound calls from members with questions about the behavioral health benefits.
  • Provide names of counselors and therapist in the area to schedule appointments.
  • Call providers to quote members benefits and provider authorization information.
  • Follow up calls to member to see if member was able to find appointment with provider that fit their needs.

Customer Service Rep

Medco Health Solutions
04.2007 - 08.2009
  • Handle inbound calls from members with questions about prescription drug plans and how they can maximize their prescription drug benefits.
  • Handle calls from members wanting to refill prescriptions through mail pharmacy.
  • Assist members who have question about Medicare plans and compare different Medicare plans offered by Medco.
  • Offer and enroll members in prescription discount program if members don't have a prescription plan.
  • Fax doctors with request for prescriptions for members.

Education

Certification in Diesel and Heavy Equipment Technician -

Cedar Valley College
Lancaster, TX
07.2025

High school diploma - undefined

Franklin D. Roosevelt High School
Dallas, TX
05.1998

Skills

  • Accounts Receivable

  • Microsoft Office

  • Microsoft Excel

  • Microsoft Word

  • Time management

  • 10 Key Data Entry

  • Account Reconciliation

  • Journal Entries

  • Mechanical knowledge

  • Communication skills

  • Driving

  • Negotiation

  • General ledger accounting

  • Debits & credits

  • Research

Certification

Class A CDL, 2022-01-01, 2030-07-01

Timeline

Van Shop Mechanic

Trinity Metro
11.2024 - Current

Accounts Receivables Coordinator

Reddy Ice
08.2022 - 11.2024

OTR Truck Driver

FFE Transportation Services
01.2022 - 08.2022

Accounts Receivable Specialist

Litex Industries
06.2017 - 12.2021

Loan Servicing Representative

Flagship Credit Acceptance
10.2013 - 06.2017

Customer Service Rep

MHN
12.2010 - 10.2013

Customer Service Rep

Kelly Temp Agency
11.2009 - 12.2010

Customer Service Rep

Medco Health Solutions
04.2007 - 08.2009

High school diploma - undefined

Franklin D. Roosevelt High School

Certification in Diesel and Heavy Equipment Technician -

Cedar Valley College

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