Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Call Center RepresentativeCase Diagnostic SpecialistSecretaryWork Type
Full TimeLocation Preference
RemoteHybridLocation: Oil City, US
Open to relocation: No
Open To Work
Dollie Ogletree
Oil City
Work Preference
Summary
Result-driven professional with proven track record in managing operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards. I have driven decision-making and compliance through meticulous analysis and strategic counsel. My proactive approach and QuickBooks proficiency and accounts payable have consistently enhanced client satisfaction and operational efficiency, including specializing in tax preparation and financial analysis.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Recruiter Specialist
Gpac-Remote
05.2025 - 10.2025
- Developed targeted recruitment strategies to attract diverse talent pools.
- Conducted in-depth candidate assessments to ensure alignment with organizational culture.
- Streamlined onboarding processes, enhancing new hire experience and retention rates.
- Collaborated with hiring managers to define job requirements and optimize candidate profiles.
Tax Preparer
H&R Block-2nd Year-Seasonal
01.2025 - 05.2025
- Preparing & completing Business and Sole Proprietor Tax Returns
- Prepared individual and business tax returns, ensuring compliance with IRS regulations.
- Conducted detailed tax research to resolve client inquiries and optimize tax benefits.
- Scheduling appointments
- Provided guidance on proper filing techniques, tax regulations, and compliance requirements
- Communicated effectively with clients regarding any changes or updates in tax regulations and laws
Call Center Representative
Act Today-Remote
05.2024 - 11.2024
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Managed multiple phone lines, prioritizing urgent issues to enhance response times.
- Documented customer interactions accurately in CRM software for future reference and analysis.
- Trained new representatives on call protocols and company policies to ensure compliance and consistency.
Tax Preparer
H&R Block-1st-Seasonal
01.2024 - 04.2024
- Preparing & completing Business and Sole Proprietor Tax Returns
- Prepared individual and business tax returns, ensuring compliance with IRS regulations.
- Conducted detailed tax research to resolve client inquiries and optimize tax benefits.
- Scheduling appointments
- Provided guidance on proper filing techniques, tax regulations, and compliance requirements
- Communicated effectively with clients regarding any changes or updates in tax regulations and laws
Case Diagnostic Specialist
Bryson Law Firm-Remote
12.2022 - 10.2023
- Analyzed complex financial information to offer recommendations to management, driving decision-making
- Assisted in Consumer IRS & State Tax Resolution
- Drafted IRS Offer & Compromise Resolution Packages
- Drafted briefs & correspondence to IRS & State Taxing Authority's
- Employee Retention Credit's (ERC)
- 941's & 940's
Financial Relationship Manager/Vice President
First Guaranty Bank
08.2019 - 11.2022
- Managed personal and commercial financial portfolios
- Underwriting commercial and consumer loans
- Financial counseling services
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication, and dynamic interpersonal skills
- Conducted due diligence and fulfilled compliance requirements, communicating with other departments to complete requests
- Acted with minimal direction in self-directed capacities to resolve issues and implement strategies
Bankruptcy Paralegal
Rogers, Carter & Payne, LLC
11.2016 - 08.2019
- Drafting and filing motions with the Bankruptcy Court on Chapter 7,13,11, & 12 cases
- Reviewing case files along with the associated loan documents to decide the best course of action that needs to be taken by the Creditor
- Managing and reviewing six court dockets along with two attorney's schedules daily all over the state of Louisiana
- Oversaw hearing calendar for the office and managed the filing deadlines
- Worked closely with bankruptcy attorneys to review documents and made all required corrections
Loan Officer/Collections
Willis Knighton FCU
08.2013 - 11.2016
- Collecting on delinquent accounts
- Processing and determining attorney referrals on bankruptcy and suit accounts
- Keeping up with mortgage prescriptive periods along with verifying associated property taxes and insurance
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports
Education
Paralegal Degree - Legal Studies
Bossier Parish Community College
Bossier City, LA05.2012
High School Diploma -
North Caddo High School
Vivian05.2011
Skills
- Client relationship management
- Solution management
- Customer relationships
- Sales proficiency
- Public speaking
- Product expertise
- Financial analysis and planning
- QuickBooks experience
- Financial administration
- Tax Preparation
- Office administration
- Accounts receivable and payable
Certification
- Caddo Parish Crime Stoppers Board of Directors, 2021-2024-Secretary
- Shreveport Chamber of Commerce-YPI Board of Directors-2022-2024
- Licensed ABO, Shreveport Louisiana
Timeline
Recruiter Specialist
Gpac-Remote
05.2025 - 10.2025
Tax Preparer
H&R Block-2nd Year-Seasonal
01.2025 - 05.2025
Call Center Representative
Act Today-Remote
05.2024 - 11.2024
Tax Preparer
H&R Block-1st-Seasonal
01.2024 - 04.2024
Case Diagnostic Specialist
Bryson Law Firm-Remote
12.2022 - 10.2023
Financial Relationship Manager/Vice President
First Guaranty Bank
08.2019 - 11.2022
Bankruptcy Paralegal
Rogers, Carter & Payne, LLC
11.2016 - 08.2019
Loan Officer/Collections
Willis Knighton FCU
08.2013 - 11.2016
High School Diploma -
North Caddo High School
Paralegal Degree - Legal Studies
Bossier Parish Community College