Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dollie Trant

Stoneville,North Carolina

Summary

Hardworking insurance specialist focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Organized Coordinator bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in excel and multi-tasking and ability to quickly learn new processes.

Experienced with managing executive schedules and administrative tasks. Utilizes strong organizational and multitasking skills to enhance efficiency and support. Track record of maintaining confidentiality and ensuring seamless operations through effective communication and problem-solving.

Overview

13
13
years of professional experience

Work History

Insurance Specialist / DME Coordinator/Personal Assistant

Eden Drug, Inc
04.2018 - Current
  • Executed administrative tasks such as handling policy review for Medicare Part D and maintaining records
  • Monitored insurance claims and coordinated efficient processing
  • Reviewed medical records for accuracy, completeness and regulation compliance while maintaining HIPAA regulations
  • Performed extensive research to process or adjust health care claims and appeals
  • Entered medical paperwork into electronic health records efficiently and accurately
  • Documented necessary information to obtain reimbursements for equipment, products, and services
  • Handled routine preventive maintenance and simple repairs on medical devices
  • Observed equipment-use regulations and evaluated operation to verify compliance.Provided solutions, recommendations, and replacements with empathy and positive feedback
  • Managed inbound and outbound calls to respond to inquiries and resolve concerns
  • Used knowledge base systems and work processes to help customers
  • Communicated with clients over phone, email, and chat platforms
  • Answered incoming calls and assisted customers with questions
  • De-escalated customer complaints using specialized communication techniques
  • Coordinated responses to problems involving multiple departments and personnel
  • Compiled operational data, maintained databases, and produced regular reports
  • Followed established guidelines and procedures
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support Pharmacist
  • Managed calendars and scheduling for COVID-19, influenza vaccines and Monoclonal Antibody Treatment
  • Conducted research, assembled and analyzed data, and submitted reports and documents
  • Participated in seminars and additional training to expand knowledge and skills
  • Assisted team members and managers with tasks to maintain productivity and meet project milestones
  • Developed strong relationships with valued customers to cultivate customer loyalty
  • Made telephone calls to Physicians, customers, and patients
  • Assisted customers and patients by offering information on goods and services
  • Performed duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information
  • Filled prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine correctness and checking for possible interactions
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw professional calendars and coordinated appointments for future events.
  • Maintained confidentiality, handled sensitive information with discretion and integrity.
  • Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.

Claims Analyst

United Healthcare
03.2017 - 03.2018
  • Performed extensive research to process or adjust health care claims and appeals
  • Reviewed medical records for accuracy, completeness and regulation compliance while maintaining HIPAA regulations
  • Updated understanding of insurance plans, associated claims documents, and maximum coverage amounts for procedures
  • Entered details of medical bills, communications and other records to help the examiners with reviewing detailed histories
  • Obtained supporting documentation from the claimants and their representatives and transferred to vendor partners
  • Organized the insurance claims forms and related documents, checking each closely for completeness
  • Paid out small claims up to value of $5,000.00 to settle routine issues
  • Verified and reviewed data on insurance applications and policies such as age, name, principal sum, and address
  • Documented claims information into the Unet/Comet system to initiate the processing procedure

Patient Account Collector

Morehead Memorial Hospital
12.2016 - 03.2017
  • Counted money in cash drawers and balanced drawer at beginning and end of shift
  • Processed cash register transactions, inputted product costs, and gave back change
  • Adhered to cash handling policies and procedures
  • Operated POS cash registers and counted monies received
  • Processed checks, money orders debit and credit cards
  • Greeted customers and provided prompt and friendly service

Patient Access Specialist

Morehead Memorial Hospital
07.2013 - 03.2017
  • Verified completeness and accuracy of patients' information for documentation in EMR system
  • Collected and secured cash payments for patients' co-payments and additional financial obligations
  • Handled important paperwork such as advanced directives, powers of attorney, and advanced beneficiary notices
  • Registered patients, routed documentation, and escorted individuals to procedure locations
  • Referred patients and coordinated all paperwork to obtain healthcare support services
  • Participated in meetings and coordinated patient care requirements with other care providers
  • Explained admitting procedures and obtained signatures on admission, clinical, and financial forms
  • Educated patients on their medical rights and care options during and after care at the facility
  • Answered telephone promptly and politely provided information and assistance
  • Attended on-going training and professional development courses to become aware of new developments in healthcare
  • Identified and collected copayments to meet patient financial obligations, including applicable deductibles
  • Collected payments, updated accounts and notified customers of additional responsibilities
  • Prioritized prior authorizations in alignment with expiration deadlines
  • Documented all prior authorization information in patient profiles, including approval dates and prior authorization numbers
  • Secured patients' demographics and medical information using discretion to protect privacy
  • Assisted with medical necessity documentation to expedite approvals and confirm appropriate follow-up
  • Completed insurance and other claim forms
  • Admitted patients, recorded assigned room, and printed patient labels on admission to hospital
  • Supported medical unit by answering multi-line phones and providing clerical support

Admission Associates Specialist Emergency Room

Moses Cone Health
05.2012 - 09.2013
  • Completed all assigned tasks prior to shift end
  • Completed all required paperwork within anticipated timeframes
  • Kept work area organized and clutter-free
  • Maintained good working relationship with co-workers and management
  • Prepared paper charts for scanning and indexing following established protocols
  • Completed insurance and other claim forms
  • Verified patient demographic data, forms, and insurance information
  • Moved patients through registration process and prepared for clinical staff to maximize patient flow
  • Admitted patients, recorded assigned room, and printed patient labels on admission to hospital
  • Reviewed patient charts for completeness and accuracy and verified missing information
  • Answered incoming calls and connected callers with correct extension
  • Completed all duties related to opening and closing switchboard
  • Reported telephone and equipment malfunctions to management or tech support
  • Used in-house paging system to contact floor personnel
  • Documented and relayed messages to office personnel from callers

Education

Administrative Medical Specialist/ Medical Coding and Billing Specialist -

University of North Carolina
Greensboro, NC
05.2016

High School Diploma -

Dalton L McMichael High School
Mayodan, NC
06.2009

Skills

  • Customer service
  • Update records
  • Manage renewals
  • Policy administration
  • Plan projects
  • Reporting and documenting
  • Creative thinking
  • HIPAA
  • Provider Relations
  • Multitasking
  • Problem-solving
  • Analytical thinking
  • Documentation skills
  • Reporting skills
  • Documentation
  • Claims management
  • Insurance law
  • Marketing management
  • Critical thinking
  • Insurance coverage verification
  • Data entry
  • Customer billing
  • Insurance eligibility
  • Insurance claim regulations
  • Claims information gathering
  • Relationship building
  • Bookkeeping support
  • Time management
  • Multitasking and organization
  • Strong work ethic
  • Attention to detail
  • Detail-oriented mindset
  • Dedicated team player
  • Appointment scheduling
  • Administrative support
  • Professional and mature

Timeline

Insurance Specialist / DME Coordinator/Personal Assistant

Eden Drug, Inc
04.2018 - Current

Claims Analyst

United Healthcare
03.2017 - 03.2018

Patient Account Collector

Morehead Memorial Hospital
12.2016 - 03.2017

Patient Access Specialist

Morehead Memorial Hospital
07.2013 - 03.2017

Admission Associates Specialist Emergency Room

Moses Cone Health
05.2012 - 09.2013

High School Diploma -

Dalton L McMichael High School

Administrative Medical Specialist/ Medical Coding and Billing Specialist -

University of North Carolina

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Dollie Trant