Dollnisha Chacon
Winter Haven,FL
Summary
Hardworking professional bringing many years of experience in sitting at collective bargaining table to resolve conflicts and mediate discussions. Excellent oral and written communication, organizational, and problem-solving skills. Looking to apply knowledge and abilities to challenging new role.
High-Speed and reliable internet connection, dedicated home office space with a quiet environment for focused work.
Overview
9
9
years of professional experience
Work History
Negotiator
Conduent
Lakeland, FL
10.2022 - 07.2024
- Achieved consistently favorable payment terms for providers by negotiating with insurance companies on workers' compensation claims.
- Meticulously assessed payment history for accuracy and compliance through conducting thorough bill reviews and analyzing EOBS.
- Establishing strong partnerships through effective communication with providers regarding payment inquiries, fee schedules, and legal entitlements.
- Successfully navigated intricate healthcare laws, including HIPAA, to maintain compliance and ethical treatment of sensitive information.
- Achieved successful outcomes by facilitating efficient bill review cycles through the utilization of exceptional written and verbal communication skills.
Customer Service Representative
CVS Healthcare
Orlando, Florida
01.2021 - 09.2022
- Achieved higher customer satisfaction scores by consistently delivering member-focused support with courtesy and empathy.
- Optimized patient care and streamlined medication access by overseeing the seamless processing of new and reorder medication orders.
- Worked alongside internal departments, healthcare professionals, and insurers to find solutions for multifaceted clinical and financial challenges.
- Ensured accurate documentation of prescriptions by translating and entering them into pharmacy information systems, adhering to protocols.
- Facilitated efficient order fulfillment through verification of benefits, acquisition of authorizations, and collection of copay amounts.
Pharmacy Tech
Walgreens
Orlando, FL
11.2019 - 04.2021
- Drove patient loyalty and retention by fostering strong patient relationships through exceptional customer interactions.
- Maximized the use of pharmacy systems in handling prescription processing, patient information retrieval, and attending to stakeholders' inquiries.
- Effectively addressed a variety of customer inquiries, ranging from basic queries to intricate prescription concerns.
Sales Agent
The Results Company
Winter Haven, FL
06.2015 - 06.2017
- Identified opportunities for cross-selling additional products and services.
- Ensured compliance with company policies and procedures at all times.
- Processed payments from customers using credit cards or other payment methods.
- Attended weekly meetings with the sales team to discuss progress towards goals set by management.
- Boosted monthly sales and exceeded lead conversion and sales goals.
Education
High School Diploma -
Winter Haven High School
Winter Haven06-2014
Skills
- Active Learning
- Building rapport
- Policy Interpretation
- Adaptability
- Analytical Skills
- Reliability
Timeline
Negotiator
Conduent
10.2022 - 07.2024
Customer Service Representative
CVS Healthcare
01.2021 - 09.2022
Pharmacy Tech
Walgreens
11.2019 - 04.2021
Sales Agent
The Results Company
06.2015 - 06.2017
High School Diploma -
Winter Haven High School
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