Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Waitress

Dolly Becerra

Supervisor/ Host/ Batender
Chicago,IL

Summary

I started working at the age of 14 in the restaurant industry in my aunt's Mexican Restaurant. She opened me the door to the restaurant industry.

I moved from being her assistant to Connie's Pizza where I worked as a cashier and prep cook but I wanted to experience something more then a fast food restaurant so I moved to Benny's Chop House where I started as a polisher in the kitchen and later they moved me to server assistance where I learn the proper ways for a great service. I worked there for almost 5 years when they restaurant decided to close down for good. They recommended me to Ruth's Chris Steak House where I learned to be a barback and started to get interested in the bar. I was there for a few months when Covid hit and then they never reopen again. Finally I started working in Benihana. I started as Busser then in a few month move me to host, became led host, moved to bartender, bar manager and now supervisor.

Overview

12
12
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Supervisor

Benihana
Chicago, United States
11.2020 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Monitored expenditures to mitigate risk of overages.
  • Coordinated employee schedules to keep pace with business needs and meet company demands.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Host/Server/Batender

Benihana
Chicago, IL
06.2019 - 11.2021
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Checked over daily IDs to verify ages and uphold liquor laws.
  • Served steak, sushi and alcoholic beverages and offered refills.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Processed orders and sent to kitchen employees for preparation.

Server Assistant

Ruth Chris Steakhouse
Chicago, IL
02.2019 - 08.2020
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Assisted with dining room set up prior to and after service period.
  • Assisted customers with carry-out service.

Server Assistant

Bennys Chop House
Chicago, IL
06.2016 - 02.2019
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Assisted with dining room set up prior to and after service period.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Assisted customers with carry-out service.

Cashier/Prep Cook

Connie'S Pizza
Chicago, IL
05.2015 - 12.2018
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Reviewed new promotions and monitored price changes.
  • Collected and authorized payments of guests.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Greeted customers entering store and responded promptly to customer needs.
  • Cooked , take-out orders per shift and securely packaged and labeled each order.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
  • Reduced food costs by using seasonal ingredients, setting standards for portion size and minimizing waste.
  • Maintained food safety and sanitation standards.

Education

High School Diploma -

Benito Juarez High School
Chicago, IL
06.2013 - 06.2016

Some College (No Degree) - Teaching English As A Second Language (ESL)

Harold Washington College
Chicago, IL
05.2001 -

Skills

    Inventory oversight

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Accomplishments

  • Supervised team of staff members.
  • Reduced labor costs by reworking schedules.
  • Promoted to supervisor.

Additional Information

I'm a hard-working person, always trying to learn more, always respectful to all my coworkers and always trying to give the best customer service.

Timeline

Supervisor

Benihana
11.2020 - Current

Host/Server/Batender

Benihana
06.2019 - 11.2021

Server Assistant

Ruth Chris Steakhouse
02.2019 - 08.2020

Server Assistant

Bennys Chop House
06.2016 - 02.2019

Cashier/Prep Cook

Connie'S Pizza
05.2015 - 12.2018

High School Diploma -

Benito Juarez High School
06.2013 - 06.2016

Some College (No Degree) - Teaching English As A Second Language (ESL)

Harold Washington College
05.2001 -

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Dolly BecerraSupervisor/ Host/ Batender