Dolly Becerra
Supervisor/ Host/ Batender
Chicago,IL
Summary
I started working at the age of 14 in the restaurant industry in my aunt's Mexican Restaurant. She opened me the door to the restaurant industry.
I moved from being her assistant to Connie's Pizza where I worked as a cashier and prep cook but I wanted to experience something more then a fast food restaurant so I moved to Benny's Chop House where I started as a polisher in the kitchen and later they moved me to server assistance where I learn the proper ways for a great service. I worked there for almost 5 years when they restaurant decided to close down for good. They recommended me to Ruth's Chris Steak House where I learned to be a barback and started to get interested in the bar. I was there for a few months when Covid hit and then they never reopen again. Finally I started working in Benihana. I started as Busser then in a few month move me to host, became led host, moved to bartender, bar manager and now supervisor.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Supervisor
Benihana
Chicago, United States
11.2020 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Monitored expenditures to mitigate risk of overages.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Host/Server/Batender
Benihana
Chicago, IL
06.2019 - 11.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Checked over daily IDs to verify ages and uphold liquor laws.
- Served steak, sushi and alcoholic beverages and offered refills.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Processed orders and sent to kitchen employees for preparation.
Server Assistant
Ruth Chris Steakhouse
Chicago, IL
02.2019 - 08.2020
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Assisted with dining room set up prior to and after service period.
- Assisted customers with carry-out service.
Server Assistant
Bennys Chop House
Chicago, IL
06.2016 - 02.2019
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Assisted with dining room set up prior to and after service period.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Assisted customers with carry-out service.
Cashier/Prep Cook
Connie'S Pizza
Chicago, IL
05.2015 - 12.2018
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Reviewed new promotions and monitored price changes.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Cooked , take-out orders per shift and securely packaged and labeled each order.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
- Reduced food costs by using seasonal ingredients, setting standards for portion size and minimizing waste.
- Maintained food safety and sanitation standards.
Education
High School Diploma -
Benito Juarez High School
Chicago, IL 06.2013 - 06.2016
Some College (No Degree) - Teaching English As A Second Language (ESL)
Harold Washington College
Chicago, IL 05.2001 -
Skills
Inventory oversight
Team Building
Priority management
Guest seating arrangements
Hospitality service expertise
Beverage preparation
Liquor, beer and wine knowledge
Classic cocktails
Responsible alcohol service
Inventory
New hire training
Aloha POS
Accomplishments
- Supervised team of staff members.
- Reduced labor costs by reworking schedules.
- Promoted to supervisor.
Additional Information
I'm a hard-working person, always trying to learn more, always respectful to all my coworkers and always trying to give the best customer service.
Timeline
Supervisor
Benihana
11.2020 - Current
Host/Server/Batender
Benihana
06.2019 - 11.2021
Server Assistant
Ruth Chris Steakhouse
02.2019 - 08.2020
Server Assistant
Bennys Chop House
06.2016 - 02.2019
Cashier/Prep Cook
Connie'S Pizza
05.2015 - 12.2018
High School Diploma -
Benito Juarez High School
06.2013 - 06.2016
Some College (No Degree) - Teaching English As A Second Language (ESL)
Harold Washington College
05.2001 -