Dolly Bello
Miami,FL
Summary
Provide a comprehensive overview of duties and day-to-day tasks as a Registered Behavior Technician.Also focus on activities such as conducting behavior assessments, implementing behavior plans,collecting data and supporting individuals with behavioral challenges.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Instacart Shopper
Instacart
04.2020 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
- Consulted with customers on food selections and custom order requests.
- Developed strong working relationships with store employees, facilitating efficient navigation and item location.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
- Picked and packed order items.
- Loaded and unloaded orders at customer's homes or locations.
Uber/Lyft/Amazon Flex Driver and Delivery
Uber And Lyft And Amazon Flex
12.2016 - 04.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Handled packages responsibly, reducing instances of damage or loss during transit.
- Increased customer satisfaction with timely deliveries and accurate package handling.
- Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
Front Desk Agent
Best Western Premier
12.2013 - 12.2016
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered customer telephone calls promptly and appropriately handled needs.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new staff members in customer service techniques and hotel operations.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Developed and maintained positive relationships with guests for satisfaction.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Referral Coordinator
Interamerican Medical Center
04.2012 - 12.2013
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
Patient Greeter
Continucare
09.2008 - 03.2012
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
- Greeted customers with smile and provided friendly, knowledgeable service.
Customer Service Representative
Friendly John ,Inc
03.2007 - 03.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Took customer orders for portable toilet placements on construction sites or for special events.
Receptionist
Professional Medical Group
01.2006 - 01.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Fill out new patient Charts
- Verify Bills
- Call Doctors and Therapists
- Call Law Offices
- Medicare
Hotel Front Desk Clerk
Extended Stay Deluxe Hotels
01.2005 - 01.2006
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Hotel Front Desk Clerk
Fortune House Hotel
02.2004 - 01.2005
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Completed late check-ins and directed guests to rooms and facilities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new staff members in customer service techniques and hotel operations.
Cashier/Pharmacy Assistant
CVS Pharmacy
01.2003 - 01.2004
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Kept pharmacy counter and related areas clean, neat and organized.
Education
Technical Degree - Ultrasound Technician
Dade Medical College - Miami
Miami, FL06.2008
High School Diploma -
Miami Senior High School
Miami, FL06.2004
Skills
- Strong Work Ethic
- Bilingual
- Leadership
- Verbal and Written Communication
- Experience with children
- Reliability and punctuality
- Customer Service
- Data Entry
Certification
- Licensed [Registered Behavior Technician] - [April 4,2024]
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Instacart Shopper
Instacart
04.2020 - Current
Uber/Lyft/Amazon Flex Driver and Delivery
Uber And Lyft And Amazon Flex
12.2016 - 04.2020
Front Desk Agent
Best Western Premier
12.2013 - 12.2016
Referral Coordinator
Interamerican Medical Center
04.2012 - 12.2013
Patient Greeter
Continucare
09.2008 - 03.2012
Customer Service Representative
Friendly John ,Inc
03.2007 - 03.2008
Receptionist
Professional Medical Group
01.2006 - 01.2007
Hotel Front Desk Clerk
Extended Stay Deluxe Hotels
01.2005 - 01.2006
Hotel Front Desk Clerk
Fortune House Hotel
02.2004 - 01.2005
Cashier/Pharmacy Assistant
CVS Pharmacy
01.2003 - 01.2004
Technical Degree - Ultrasound Technician
Dade Medical College - Miami
High School Diploma -
Miami Senior High School