DOLLY DEVI

• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Educated clients and families about rights and responsibilities.
• Worked with vendors to schedule more than 2 daily pickups and 7 weekly deliveries.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Cross-trained and backed up other customer service managers.
• Recorded actions taken, issues resolved and information to effectively manage customer accounts.
• Met all customer call guidelines including service levels, handle time and productivity.
• Assessed caller accounts to determine benefits, identify service needs and resolve issues.
• Handled over 100 calls per shift assisting customers, retrieving customer data, presenting relevant health information and cancelling services.
• Assisted customers by listening closely, finding solutions to and making recommendations based on extensive product knowledge.
• Entered customer interaction details in software to track requests, document pJessicalems and record solutions offered.
• Increased efficiency and team productivity by promoting operational best practices.
• Used company troubleshooting resolution tree to evaluate technical pJessicalems while leveraging personal expertise to find appropriate solutions.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving pJessicalems swiftly.
• Investigated and resolved customer inquiries and complaints quickly.

• Contacted trade-specific companies for equipment and building repair quotes.
• Monitored expenditures and recommended vendor changes to eliminate issues.
• Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
• Maintained inventory and submitted written requests for supplies to keep stock levels even.
• Developed and implemented safety training programs for staff and community.
• Performed clerical duties, including but not limited to utility bills
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Led facility management staff and consultants in producing business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
• Produced highly accurate internal and external letters and memoranda.
• Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Dealing with customers in Fujitsu, Nortel, and other lines of PBX and Central office equipment sales. Cold calls and source leads. Built customer base, also worked in various other equipment sales (i.e. lighting, automotive, etc.) when required

• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
• Upsold and closed customer sales by driving product benefits around client needs and increased revenue
• Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
• Consistently exceeded new sales growth quotas for products
• Achieved sales goals set and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
• Performed cold-calling and follow-ups with leads to secure new revenue.
• Drove new business by acquiring new clients and expanding new and existing relationships.