Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dolly Holliday

Albuquerque

Summary

Dynamic Office Manager at Tina Herrera LMT with expertise in filing system management and exceptional customer service. Proven ability to enhance office efficiency and streamline bookkeeping processes. Adept at organizing schedules and supervising staff, fostering a collaborative environment that drives success and satisfaction. Passionate about delivering outstanding results in fast-paced settings.

Overview

30
30
years of professional experience

Work History

Office Manager

Tina Herrera LMT
Albuquerque
07.2024 - Current
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Supervised staff members, organized schedules and delegated tasks.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.

Poker Dual Rate Supervisor

Sandia Resort & Casino
Albuquerque
09.2021 - 12.2022
  • Supervised staff to ensure they are adhering to company policies and procedures.
  • Provided customer service to resolve disputes or complaints.
  • Coordinated with other departments such as surveillance, finance, marketing.
  • Conducted daily audits of chips, cash transactions, and paperwork.
  • Organized tournaments according to established guidelines and monitored progress throughout the event.
  • Created detailed reports on shift activities for review by management.
  • Maintained a friendly and professional demeanor while interacting with players, staff, and guests.
  • Enforced house rules and regulations regarding gambling operations.
  • Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
  • Balanced table bank at beginning and end of shift.
  • Performed accurate payouts according to established procedures.
  • Assisted guests in understanding the rules and regulations of various poker games.
  • Inspected cards for wear and tear prior to dealing them out.
  • Issued complimentary services when appropriate, such as drinks or meals.
  • Dealt cards to players in accordance with established rules and regulations of the game.
  • Monitored games for adherence to gaming laws and regulations, as well as house policies.
  • Followed standard procedures for opening and closing tables.
  • Provided excellent customer service by responding promptly to guest inquiries or complaints.
  • Dealt cards, inspected equipment and monitored players to ensure fair and appropriate play.

Poker Dealer

Desert Diamond Casino
Glendale
02.2020 - 04.2021
  • Balanced table bank at beginning and end of shift.
  • Performed accurate payouts according to established procedures.
  • Assisted guests in understanding the rules and regulations of various poker games.
  • Inspected cards for wear and tear prior to dealing them out.
  • Issued complimentary services when appropriate, such as drinks or meals.
  • Dealt cards to players in accordance with established rules and regulations of the game.
  • Monitored games for adherence to gaming laws and regulations, as well as house policies.
  • Followed standard procedures for opening and closing tables.
  • Provided excellent customer service by responding promptly to guest inquiries or complaints.
  • Engaged patrons in conversation to promote positive customer experience, explain house and game rules or facilitate dialogue between guests.
  • Employed knowledge of game rules and regulations to deal appropriate amount of cards at specific intervals and facilitate fast-paced, congenial gameplay.
  • Dealt cards, inspected equipment and monitored players to ensure fair and appropriate play.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Provided gambling chips and coin money in exchange for legal currency for players to join in games.

Personal Banker

Great Western Bank
Louisville
06.2019 - 02.2020
  • Conducted account openings and closings for clients.
  • Responded promptly to customer emails, phone calls and requests for information.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Reviewed existing accounts for accuracy of information and compliance with regulations.
  • Maintained accurate records of all transactions conducted throughout the day.
  • Promoted additional bank services through personal contact with customers.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Followed operational standards, promoting security, risk management and compliance.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Assisted and advised customers on using online and mobile banking systems.
  • Entered new account information into computers and filed related forms and other documents.
  • Used currency-counting machine to count currency and received checks.
  • Prepared bank deposits, general ledger postings and statements.

Poker Dual Rate Supervisor

Sandia Resort & Casino
Albuquerque
09.2004 - 03.2019
  • Supervised staff to ensure they are adhering to company policies and procedures.
  • Provided customer service to resolve disputes or complaints.
  • Coordinated with other departments such as surveillance, finance, marketing.
  • Created detailed reports on shift activities for review by management.
  • Organized tournaments according to established guidelines and monitored progress throughout the event.
  • Maintained a friendly and professional demeanor while interacting with players, staff, and guests.
  • Resolved customer complaints in a timely manner while providing exceptional customer service.
  • Enforced house rules and regulations regarding gambling operations.
  • Performed daily inspections of gaming equipment to ensure it is functioning properly.
  • Kept all games in compliance with casino and gaming standards.
  • Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
  • Established and enforced banks and table limits for each game type.
  • Balanced staffing by moving dealers between games and reorganizing flow to cover each table.

Cage Supervisor

Isleta Casino & Resort
Albuquerque
05.1995 - 10.2004
  • Trained new employees on proper handling of monetary transactions, security protocols, and customer service techniques.
  • Reconciled cashier banks regularly throughout shift in order to maintain accurate balance sheets.
  • Scheduled personnel shifts in order to meet operational needs while staying within budget constraints.
  • Provided exceptional customer service to guests by resolving inquiries and complaints promptly and professionally.
  • Ensured that all transactions were conducted according to internal control standards set forth by state gaming regulatory authorities.
  • Managed team members by providing guidance, feedback, coaching, and training when needed.
  • Prepared detailed reports summarizing daily activities at the cage for submission to management team upon completion of shift.
  • Performed opening and closing duties such as verifying paperwork, counting cash, and reconciling bank deposits.
  • Responsible for overseeing the daily operations of a casino cage, ensuring compliance with all applicable gaming regulations and company policies.
  • Conducted regular inventory counts of cash drawers and gaming chips stored at the cage in order to verify accuracy against records.
  • Coordinated employee work schedules to provide adequate coverage for guest services.
  • Cashed out chips and betting slips from casino patrons and performed other financial transactions and opened credit accounts.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
  • Evaluated workers' performance to write performance reviews.
  • Notified security department of identified or suspected illegal play activities and player behaviors.

Education

High School Diploma -

Rio Grande High School
Albuquerque, NM
05-1995

Skills

  • Filing system management
  • Bookkeeping
  • Customer service
  • Schedule organization
  • Email communication
  • Office administration
  • Financial accounting
  • Billing
  • Scheduling

Timeline

Office Manager

Tina Herrera LMT
07.2024 - Current

Poker Dual Rate Supervisor

Sandia Resort & Casino
09.2021 - 12.2022

Poker Dealer

Desert Diamond Casino
02.2020 - 04.2021

Personal Banker

Great Western Bank
06.2019 - 02.2020

Poker Dual Rate Supervisor

Sandia Resort & Casino
09.2004 - 03.2019

Cage Supervisor

Isleta Casino & Resort
05.1995 - 10.2004

High School Diploma -

Rio Grande High School

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