Dolly Pallares
Sacramento,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
GreenWaste
02.2021 - Current
- Update spreadsheets and databases to track, analyze, and report on performance and sales data.
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Respond to inquiries from callers seeking information.
- File paperwork, sort & deliver mail, and maintain office organization.
- Conduct new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Translat documents from English to Spanish.
- Provide verbal summaries of non-English documents for immediate use.
Store Manager's Assistant/Sales Associate
Joanna's Little Things
11.2020 - 04.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Interacted well with customers to build connections and nurture relationships.
- Optimized store displays and appearance via strategic merchandising.
- Assisted customers with prompt and polite support in-person and via telephone.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Server
Original Mel's Diner
09.2015 - 10.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Kitchen Supervisor
Ambrosia Cafe
05.2014 - 08.2015
- Monitored food preparation, production, and plating for quality control.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Controlled food costs and managed inventory.
- Directed food preparation and cooking activities to meet health and safety standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Set and oversaw weekly and special event menu plans.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Office Assistant
Green Acres Nursery & Supply
02.2014 - 08.2014
- Interacted with customers by phone, email, or in-person to provide information.
- Collaborated with various departments to complete assigned tasks.
- Edited documents to keep company materials free of grammar errors.
- Set schedules for staff by planning and designating shifts and hours.
- Translated documents from English to Spanish, including but not limited to training programs, company information, etc.
- Documented human resources records and maintained confidentiality of sensitive personal information.
Cafeteria Supervisor
Peart's Enterprise
01.2006 - 02.2014
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Planned menus complying with established health guidelines and budget limitations.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Planned and executed promotions and special events in close collaboration with management.
Bakery Cashier
New Roma's Bakery
07.2003 - 07.2004
- Stocked and faced bakery cases with daily offerings.
- Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
- Maintained safe food handling standards at all times.
- Changed register tapes, replaced employee supplies and washed windows and display cases.
- Offered every customer exceptional service and learned regular customers' preferences.
Education
Associate of Arts - Humanities
El Centro College
Dallas, TX2005
High School Diploma -
Sacramento High School
Sacramento, CA05.2003
Skills
- Administrative Procedures
- Organize Files
- Bilingual in Spanish and English
- Database Entry
- Customer Relations and Communications
- Multitasking and Time Management
Certification
- Organizing Your Office for Maximum Efficiency Training & Certificate - 1hr2min - Jan. 21, 2022
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Administrative Assistant
GreenWaste
02.2021 - Current
Store Manager's Assistant/Sales Associate
Joanna's Little Things
11.2020 - 04.2021
Server
Original Mel's Diner
09.2015 - 10.2019
Kitchen Supervisor
Ambrosia Cafe
05.2014 - 08.2015
Office Assistant
Green Acres Nursery & Supply
02.2014 - 08.2014
Cafeteria Supervisor
Peart's Enterprise
01.2006 - 02.2014
Bakery Cashier
New Roma's Bakery
07.2003 - 07.2004
Associate of Arts - Humanities
El Centro College
High School Diploma -
Sacramento High School
- Organizing Your Office for Maximum Efficiency Training & Certificate - 1hr2min - Jan. 21, 2022
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