Dolly R. Weekly-Hearn
Summary
Administrative professional prepared to excel in guiding organizational administration and operational efficiency. Recognized for a results-oriented approach and a strong focus on team collaboration. Known for adapting to changing needs and ensuring effective communication and problem-solving.
Overview
25
25
years of professional experience
Work History
TAX ASSOCIATE (SEASONAL)
INTUIT
01.2024 - Current
- Interview clients to get a thorough picture of their financial situation
- Ensure and maintain confidentiality of client information
- Review client documents for accuracy
- Prepare federal and state tax returns by entering data into electronic filing software
- Verify totals on past forms for accuracy
- Offer tax advice, research and resolve customer complaints promptly
ADMINISTRATIVE DIRECTOR
W HAROLD TRANSPORT LLC
11.2022 - Current
- Schedule and coordinate freight deliveries
- Negotiate rates with brokers and shippers
- Communicate with customers regarding freight, delivery, and pickup details
- Monitor driver logs for errors and violations and monitor hours of service
- Serve as a point of contact between drivers and customers
- Prepare invoices and bookkeeping, and maintain dispatch call records
- Prepare documentation for compliance and tax reporting
- Maintain positive relationships with clients
- Respond to daily phone calls and emails
OFFICE MANAGER
EXTRAORDINARY PRODUCTIONS DANCE COMPANY
08.2019 - Current
- Assist with meeting and event setup
- Monitor and maintain supplies
- Assist with marketing events and student recruitment
- Assist with selling studio merchandise
- Post customer payments to Dance Studio Pro
- Assist backstage during the annual recital
- Assist studio Director and Teachers when needed
- Perform reception and general office duties as required
TAX SPECIALIST/OFFICE MANAGER
TAXES 2 GO
01.2013 - Current
- Interview clients to get a thorough picture of their financial situation
- Ensure and maintain confidentiality of client information
- Review financial records such as income statements and documentation of expenditures
- Prepare federal and state tax returns by entering data into electronic filing software
- Verify totals on past forms for accuracy
- Research and resolve customer complaints promptly
- Calculate and invoice for form preparation
- Recommend additional products and services
- Attend periodic continuing education workshops to remain current on tax law and procedures
- Monitor and maintain supplies
- Maintain positive relationships with clients
- Respond to daily phone calls and emails
MEMBER DEVELOPMENT SPECIALIST (seasonal)
Girl Scouts of Greater Atlanta
08.2017 - 11.2022
- Communicated with parents and volunteers via phone and email to assist with completing Girl Scout memberships
- Utilized Salesforce to document and track communication
- Processed financial aid requests to complete Girl Scout Memberships
- Completed new and returning member registrations using Salesforce
- Assisted with special reports when requested
CUSTOMER SERVICE REPRESENTATIVE
UHAUL
07.2014 - 02.2015
- Provided information to clients by explaining procedures, answering questions, researching, locating, and providing information
- Changed and canceled equipment reservations, took storage payments, created, updated, researched customer objection files, and issued refunds and gift certificates
- Researched payment issues
- Updated job knowledge by studying new product descriptions and participating in educational opportunities
RECEIPT & CONTROL CLERK (SEASONAL)
INTERNAL REVENUE SERVICE
03.2006 - 03.2011
- Performed various clerical duties such as maintaining records, extracting, sorting, numbering, batching, filing tax returns, and related correspondence
- As lead clerk, assigned, coordinated, and supervised work assignments
- Trained and assisted employees; prepared job aids to assist employees with daily tasks
- Created a spreadsheet to track employee efficiency
- Prepared production reports
- Tracked employee quality
- Functioned as manager in the manager's absence
ASSISTANT DIRECTOR/EDUCATION COORDINATOR
MIRACLE CHILD LEARNING CENTER
01.2005 - 05.2005
- Planned employee work schedules and training classes
- Prepared weekly lesson plans and meal menus
- Provided information and conducted center walk-throughs with potential clients
- Created forms and spreadsheets needed for classrooms and client files
- Collected client payments
- Updated/maintained client files and database
- Functioned as a teacher when needed and as director in the director's absence
ADMINISTRATIVE ASSISTANT/ACCOUNTING CLERK
M & E TRUCKING & EXCAVATION
09.2004 - 01.2005
- Performed all front-office operations
- Provided principal support to field staff
- Dispatched drivers to jobs
- Collected and processed work orders and tickets for billing and payroll
- Created and maintained receivables spreadsheet and payroll register
- Processed payroll and prepared quarterly tax reports
- Contacted clients about past-due invoices
- Updated/maintained employee files
- Prepared bid proposals
ADMINISTRATIVE ASSISTANT
KRISTEN BETTY & ASSOCIATES
05.2001 - 04.2002
- Maintained a close and highly responsive day-to-day relationship with the supervisor and staff
- Collated safety and human resource policy manuals, new hire packets, and marketing proposals
- Assisted with PowerPoint presentations
- Set up and maintained departmental files and assisted with accounts payable and receivable
- Proofread and coded timesheets for client billing
- Checked company vehicles in and out for employees and ensured insurance and registration were valid
- Performed general clerical and receptionist duties
RECEPTIONIST
FYI (PREMIER ACQUISITION)
04.2000 - 06.2000
- Performed light word processing duties, answered and routed incoming calls, filed, faxed, photocopied, sorted, and distributed incoming mail, and shipped, and received daily UPS packages
PROGRAM ASSISTANT
FRED HUTCHINSON CANCER RESEARCH CENTER
09.1999 - 01.2000
- Performed data entry, faxed, filed, photocopied, and collated training manuals, communicated with the public daily (both on the phone and via e-mail), sorted and distributed incoming mail, coordinated weekly CCC mailings, word processed, shipped, and received daily Federal Express packages, backup receptionist, performed other general office duties as assigned
CLERICAL ASSISTANT
CENTRAL AREA MOTIVATION PROGRAM
08.1999 - 09.1999
- Compiled data for monthly reports, communicated with the public daily (both on the phone and in person) answered multi-line phones, sorted, and distributed incoming mail, made follow-up calls, and performed other duties as assigned
Education
Bachelor of Science - Business Administration – Management
TROY UNIVERSITY
Troy, AL05.2013
Associate of Science - General Education – Business
TROY UNIVERSITY
Troy, AL05.2011
Accounting -
SOUTH SEATTLE COMMUNITY COLLEGE
Seattle, WAOffice Occupations Certificate -
SEATTLE VOCATIONAL INSTITUTE
Seattle, WA07.1999
Biology - Pre Med
XAVIER UNIVERSITY OF LOUISIANA
New Orleans, LASkills
- Proficient in Microsoft Office Suite
- Problem-solving
- Scheduling
- Critical thinking
- Customer service
- Report preparation
- Data entry
- Document management
- Written correspondence
- Accounting/bookkeeping
- Front-Office operations
- Presentation skills
Training
A/E Marketing 101
Timeline
TAX ASSOCIATE (SEASONAL)
INTUIT
01.2024 - Current
ADMINISTRATIVE DIRECTOR
W HAROLD TRANSPORT LLC
11.2022 - Current
OFFICE MANAGER
EXTRAORDINARY PRODUCTIONS DANCE COMPANY
08.2019 - Current
MEMBER DEVELOPMENT SPECIALIST (seasonal)
Girl Scouts of Greater Atlanta
08.2017 - 11.2022
CUSTOMER SERVICE REPRESENTATIVE
UHAUL
07.2014 - 02.2015
TAX SPECIALIST/OFFICE MANAGER
TAXES 2 GO
01.2013 - Current
RECEIPT & CONTROL CLERK (SEASONAL)
INTERNAL REVENUE SERVICE
03.2006 - 03.2011
ASSISTANT DIRECTOR/EDUCATION COORDINATOR
MIRACLE CHILD LEARNING CENTER
01.2005 - 05.2005
ADMINISTRATIVE ASSISTANT/ACCOUNTING CLERK
M & E TRUCKING & EXCAVATION
09.2004 - 01.2005
ADMINISTRATIVE ASSISTANT
KRISTEN BETTY & ASSOCIATES
05.2001 - 04.2002
RECEPTIONIST
FYI (PREMIER ACQUISITION)
04.2000 - 06.2000
PROGRAM ASSISTANT
FRED HUTCHINSON CANCER RESEARCH CENTER
09.1999 - 01.2000
CLERICAL ASSISTANT
CENTRAL AREA MOTIVATION PROGRAM
08.1999 - 09.1999
Accounting -
SOUTH SEATTLE COMMUNITY COLLEGE
Biology - Pre Med
XAVIER UNIVERSITY OF LOUISIANA
Bachelor of Science - Business Administration – Management
TROY UNIVERSITY
Associate of Science - General Education – Business
TROY UNIVERSITY
Office Occupations Certificate -
SEATTLE VOCATIONAL INSTITUTE
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