Dolly Tran
Orange,CA
Summary
Accomplished at Wells Fargo Bank, N.A., I am a seasoned risk management professional with a proven track record in issue resolution and operational risk reduction. Skilled in RCSA frameworks and adept at fostering robust business relationships, my strategic approach and dynamic communication have consistently enhanced compliance and control effectiveness.
Overview
19
19
years of professional experience
Work History
Lead Control Management Officer, Vice President
Wells Fargo Bank, N.A.
10.2023 - Current
- Support risk mitigation and issue resolution of 15-18 high, critical, and regulatory issues at a time; including issues impacting cross-businesses throughout the issue lifecycle. Review and monitor issue reporting, adherence to policy requirements, and serving as the subject matter expert for the enterprise Issue Management policy and procedures.
- Cultivate and strengthen lasting business relationships using strong issue resolution and dynamic communication skills.
- Reduce operational risk by identifying emerging risks associated with business activities and operations; monitoring timely mitigation of Issue portfolio; escalating potential breaches; and thematic trends.
- Provide guidance in developing and implementing risk-mitigating strategies for successful issue closure.
- Collaborate with relevant business groups, key stakeholders, and risk partners to design and develop effective controls; ensure timely and successful corrective action implementation.
- Draft and review control procedures; and perform control effectiveness testing associated with issue management.
- Support Risk & Control Self Assessment (RCSA) execution and change management program; including proactive self-identification of issues and events, root cause analysis, and resolution of control deficiencies.
- Lead various collaboration projects with partners across multiple risk types and business units to mitigate issues with cross-business impacts related to compliance, conduct, fraud, financial crimes, or change management risk.
Senior Lead Business Execution Consultant, VP
Wells Fargo Bank, N.A.
02.2020 - 10.2023
- Manage 15-18 high, critical, and regulatory issues at a time throughout the issue lifecycle; achieve 98% successful issue closure; monitor reporting; and escalation of emerging risks and challenges with issue resolution.
- Team Lead and primary liaison for issue management peers, mid to senior-level management, and business partners to support timely risk-mitigation, and appropriate response strategies.
- Partner with independent risk management, Audit, and control teams to complete sustainability testing on issues and corrective actions plans to verify effective implementation of controls.
- Facilitate bi-weekly issue and remediation reviews with Issue Owners and Senior to Executive Level management to discuss progress and trends; at-risk issues; and arising breaches specific to potential missed due dates or deliverables.
Lead Compliance Risk Officer, AVP
Wells Fargo Bank, N.A.
06.2017 - 02.2020
- Collaborate with the front line business, independent risk management, legal, and control partners in reviewing approximately 25 customer facing content, internal procedures and policies for potential regulatory impacts.
- Support 5-8 digital products and services' risk assessments for new business initiatives (RANBI) to identify, assess, and mitigate potential compliance risks.
- Participate in Risk and Control Self-Assessment (RCSA) to assess business processes; identify, analyze, and manage risks and controls within digital services.
- Partner with the business unit to support effective mitigation of risks and gaps identified from RCSA; including active engagement in issue management, corrective action plans, and control design and implementation.
Operational Risk Manager, AVP – Third Party Risk
Wells Fargo Bank, N.A.
11.2014 - 05.2017
- Manage a team of 10-12 Operational Risk Consultants geographically dispersed and remote, across various domestic locations responsible for supporting a portfolio of third party service providers for indirect auto lending division.
- Support the creation, negotiation, and monitoring of third-party risk contracts; establishing service level agreements that outline expectations and responsibilities.
- Responsible for identifying, assessing, and mitigating potential risks associated with third-party service providers for Dealer Services.
- Conduct ongoing thorough risk assessments and due diligence to monitor compliance; implement controls to identify and mitigate risks; and ensure adherence to policies, regulations, and contractual requirements.
- Perform on site risk assessments and review of third party operations; generate reports for senior management detailing performance review results, trends, emerging risks, and potential concerns of third-party risks identified.
Business Loan Administration Manager
Wells Fargo Bank, N.A.
03.2013 - 11.2014
- Support and manage a team of 8-12 underwriters and loan document specialists responsible for auto loan origination specific to commercial vehicle fleets and small to medium-sized businesses.
- Ensure adherence to regulatory and operational requirements; including fair and responsible lending, UDAAP, ECOA, etc. while achieving and exceeding loan origination targets.
- Manage existing and new auto dealer relationships; build rapport with dealer general, sales, and finance managers.
- Conduct ongoing review and oversight of monthly auto loan originations and underwriting to ensure successful audit results and risk assessments.
Operations Manager
Wells Fargo Bank, N.A.
10.2011 - 03.2013
- Responsible for ensuring regulatory compliance with federal laws, policies and procedures in processing electronic funds payments for auto loans.
- Manage, train, coach, and develop 8-12 Operation Processors to achieve productivity, quality, and compliance goals.
- Member of the Payment & Support Services Leadership Committee focused on department recognition, career development, and employee recruitment.
Customer Service Manager – Branch Banking
Wells Fargo Bank, N.A.
08.2006 - 09.2011
- Supervise, train, and mentor 15-22 tellers and bankers to achieve and maintain quarterly branch sales & service goals.
- Ensure consistent, prompt, and efficient transaction processing, quality product referrals, and satisfactory customer service.
- Responsible for effectively managing a banking center with 100% successful quarterly internal audit results; compliance with operational regulations and guidelines.
Education
Bachelor of Arts - Communication
University of California, San Diego
La Jolla, CABachelor of Arts - Business Marketing
California State University, Fullerton
Fullerton, CASkills
- Strong understanding of Issue Management; including testing & validation, mitigation, and remediation of issues
- Knowledge of RCSA framework, controls, and regulatory requirements
- Outstanding organizational, interpersonal, communication & problem-solving skills
- Ability to work effectively with associates, senior management, and cross-functional risk partners
- Extremely detail-oriented, fast learner, able to multi-task effectively and work under deadline-driven environments
- Possess outgoing personality, responsible, dependable, confident, independent, and punctual
Timeline
Lead Control Management Officer, Vice President
Wells Fargo Bank, N.A.
10.2023 - Current
Senior Lead Business Execution Consultant, VP
Wells Fargo Bank, N.A.
02.2020 - 10.2023
Lead Compliance Risk Officer, AVP
Wells Fargo Bank, N.A.
06.2017 - 02.2020
Operational Risk Manager, AVP – Third Party Risk
Wells Fargo Bank, N.A.
11.2014 - 05.2017
Business Loan Administration Manager
Wells Fargo Bank, N.A.
03.2013 - 11.2014
Operations Manager
Wells Fargo Bank, N.A.
10.2011 - 03.2013
Customer Service Manager – Branch Banking
Wells Fargo Bank, N.A.
08.2006 - 09.2011
Bachelor of Arts - Communication
University of California, San Diego
Bachelor of Arts - Business Marketing
California State University, Fullerton
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