Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Dolores Ackerman

Glen Mills,PA

Summary

Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. A reliable employee with a record of successfully contributing to team goals. Inventory management and merchandising experience. Well-versed in developing successful marketing, sales, branding and promotional solutions for diverse products and services. Competent Marketing Manager adept in driving company growth through implementing differentiation strategies. Dedicated team leader proficient in assessing market trends and customer needs to develop targeted marketing campaigns.

Overview

6
6
years of professional experience

Work History

Print and Marketing Supervisor

Staples
Glen Mills, PA
12.2021 - Current
  • Complete complex and individual orders in timely and efficient manner
  • Assisting customers at self service printers while also completing orders in between customers
  • Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
  • Created customized options and solutions to meet customer unique copy and printing needs.
  • Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
  • Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
  • Completed complex customer orders accurately and within quoted timeframe.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Register

Staples
Glen Mills, PA
12.2021 - Current
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Front

Laspadas
Glen Mills, PA
04.2019 - 01.2022
  • Monitored food preparation, production and plating for quality control.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Created new recipes, outlined steps and training staff on correct preparation.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Kept work areas organized, clean and free of safety hazards.
  • Stood for long hours, frequently reached or bent and lifted up to 60 pounds regularly to carry out daily tasks.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Floor Staff

Regal Cinemas Brandywine Town Center 16
Wilmington, DE
04.2017 - 12.2018
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Sold admission, processed payments and issued tickets.
  • Directed ticket holders to seats and facility locations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained cleanliness of concession area, box office, lobbies, auditoriums, and restrooms.
  • Tabulated food and beverage orders quickly so guests avoided delays in seating.
  • Provided engaging, hospitable service to guests in theater.
  • Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
  • Greeted over 400 customers per day and determined best approach to provide optimal service.

Education

Kutztown University of Pennsylvania

High School Diploma -

Garnet Valley High School
Glen Mills, PA
06.2019

Skills

  • Sales experience
  • Staff training and development
  • Friendly demeanor
  • Salesforce CRM Software
  • Services Promotion
  • Customer Buying Habits
  • Developing Community Relationships
  • Production Standards
  • Creative Solutions

Timeline

Print and Marketing Supervisor

Staples
12.2021 - Current

Register

Staples
12.2021 - Current

Front

Laspadas
04.2019 - 01.2022

Floor Staff

Regal Cinemas Brandywine Town Center 16
04.2017 - 12.2018

Kutztown University of Pennsylvania

High School Diploma -

Garnet Valley High School

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Dolores Ackerman