Dolores Alba

• Collected blood samples from patients using sterile techniques.
• Maintained accurate patient records and sample labeling procedures.
• Assisted in training new phlebotomists on protocols and safety measures.

Collected urinalysis for all patients

Collected the pgx for new patients

• Educated patients on blood draw processes to alleviate anxiety.
• Maintained a clean, safe, and organized work environment.
• Verified patient information prior to specimen collection.
• Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
• Adhered to HIPAA guidelines regarding patient privacy.
• Collected specimens from pediatric, adult, geriatric, and special needs patients.
• Provided excellent customer service while interacting with patients.
• Assisted in the training of new phlebotomists.
• Responded quickly and effectively to emergency situations.
• Documented patient information into electronic medical records system.
• Prepared and packaged specimens for courier transport.
• Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
• Monitored inventory levels of supplies used in phlebotomy services.
• Maintained accurate records of collected specimens and test results.
• Observed patient for unusual reactions or events to take appropriate action under established guidelines.

• Provided personal care and support to clients in daily living activities.
• Assisted clients with mobility and transportation to appointments and activities.
• Maintained a clean and safe environment for clients at all times.
• Prepared nutritious meals tailored to individual dietary requirements of clients.

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Prepared and served a variety of alcoholic and non-alcoholic beverages.
• Maintained cleanliness and organization of the bar area throughout shifts.
• Engaged customers with friendly service to enhance their experience.