Dolores Baiza
San Antonio,TX
Summary
Dynamic and goal-oriented professional with exceptional customer service skills, honed at Ross Dress for Less. Proven ability to enhance store performance through effective teamwork and merchandising. Reliable and punctual, with a strong focus on problem-solving and cash handling, consistently exceeding performance metrics in fast-paced environments. Team player and very flexible schedule, fluent in Spanish.
Overview
19
19
years of professional experience
Work History
Sales Associate
Thrift Shop
01.2025 - 06.2025
- Assisted customers with product selection and inquiries, delivering exceptional service and support.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained visual merchandising standards, enhancing product presentation to attract customer interest.
- Collaborated with team members to achieve sales goals and improve store performance.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained organized merchandise displays, contributing to store aesthetics and inventory management.
- Participated in inventory audits, supporting stock accuracy and replenishment efforts.
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
Store Protection Specialist
Ross Dress for Less
09.2022 - 11.2023
- Monitored store premises to identify potential theft or safety hazards.
- Assisted in maintaining security systems and equipment functionality.
- Engaged with customers to promote awareness of store policies and safety measures.
- Participated in training sessions to enhance knowledge of theft prevention methods.
- Ensured a safe shopping environment for customers by identifying potential safety hazards and taking corrective action.
- Assisted in the apprehension of shoplifters, following proper procedures to ensure legal compliance and minimize liability.
- Improved customer service quality by providing assistance to shoppers when needed, creating a welcoming atmosphere within the store.
Daycare Teacher
Lil Einstein
10.2021 - 10.2022
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a safe and nurturing environment for children to explore and learn.
- Collaborated with parents to ensure effective communication regarding child development.
- Monitored children's progress and provided constructive feedback to support growth.
- Organized daily activities that promoted physical, emotional, and social skills.
- Maintained accurate records of attendance, behavior, and developmental milestones.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
Warehouse Order Selector
Team Express
01.2006 - 01.2020
- Operated forklifts and pallet jacks to efficiently transport products within warehouse environments.
- Selected and packed orders accurately to meet shipping deadlines and maintain customer satisfaction.
- Conducted regular inventory checks to ensure stock levels remained consistent and accurate.
- Collaborated with team members to optimize workflow processes and improve order fulfillment rates.
- Monitored quality control measures to minimize errors during picking, packing, and shipping operations.
- Assisted in maintaining a clean and organized workspace to comply with health and safety regulations.
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Loaded shipments onto trucks with care, ensuring timely deliveries while minimizing damage to products during transit.
- Recent searchesClothing Sales AssociateStore Protection SpecialistCustomer Service CashierCashierSales AssociateSuggested searchesCashierCustomer Service RepresentativeManagerServerRetailhe packing area.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Seguin HighSchool
Seguin05.1974
Skills
- Teamwork and collaboration
- Customer Service
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Thrift Shop
01.2025 - 06.2025
Store Protection Specialist
Ross Dress for Less
09.2022 - 11.2023
Daycare Teacher
Lil Einstein
10.2021 - 10.2022
Warehouse Order Selector
Team Express
01.2006 - 01.2020
High School Diploma -
Seguin HighSchool