DOLORES BURNS

Service Administrator

• Worked with management team to improve workflows and eliminate unnecessary tasks.
• Provided administrative support to the service team by preparing and maintaining records, documents, and reports.
• Communicates with the customer to determine the repair need.
• Advising customers of best maintenance practices.
• Open work orders.
• Determine warranty.
• Schedules all work and prioritizes accordingly.
• Follows up with the customer during and after repairs.
• Approves technicians' labor, branch employees.
• Invoicing of work orders.
• Supervises technicians.
• Passing on sales leads to the sales department.

Safety Coordinator

• Managing and tracking of monthly, weekly, daily tool box, JSO's, and near misses at the branch.
• Reporting to corporate safety.
• Responded to emergency situations in most efficient, effective ways possible.
• Provided guidance on safe work practices including proper use of Personal Protective Equipment.
• Conducted safety briefings to inform crews of safety hazards.
• Inspected premises to identify safety issues and non-conformity.
• Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.

• Help students as needed in the classroom situation for the 4th and 5th grade class.
• Assist with school field trips as needed.
• Assist the teacher in the classroom.
• Encouraged positive behavior among students by providing feedback and reinforcement strategies.
• Provided support to students in completing assignments, projects, and tests.
• Mentored individual students on a regular basis.

• Responsible for delegating service calls to the appropriate technicians.
• Preparing service calls for final invoicing.
• Collating and preparing service calls for the warranty presentation.
• Ensuring WIP is kept to a minimum.
• Raising purchase orders for service calls.
• Advising customers on warranty coverage for their equipment.
• Ensuring that the work being done is kept within target requirements.
• Advise customers on the work process on a required basis.

Warranty Analyst

• File claims for our company vendors for the Industrial Department (forklifts). To include MCFA, Nissan, Genie, JLG.
• To maintain records for departmental reference.

Service Supervisor - Industrial Department

• To run and maintain the daily operations of the forklift department.
• Including supervising techs.
• Opening service calls.
• Tracking and invoicing service calls.
• Handling disputes with customers.

Collection Department

• Handling of all revolving accounts under credit limits of $2,000 and larger accounts of $100,000 to $200,000.
• Responsible for all incoming disputes from customers, which included all seven of our branch stores, to resolve with internal departments and with the customers.

• Responsible for all general office duties.
• Data entry work support.
• Receptionist/secretary work.

• Responsible for overseeing four other companies at the same location.
• Responsible for all general office duties, running, and supervising daily operations with customers and subcontractors for a construction company and a real estate company.