Dolores Carswell

• Analyzed complex retirement plans for accuracy and regulatory adherence.
• Developed strategic solutions to optimize retirement plan operations.
• Collaborated with cross-functional teams to streamline processes and improve efficiency.
• Managed client communications, ensuring clarity on plan details and updates.
• Implemented process improvements, reducing errors in plan management.
• Developed strong relationships with clients, fostering trust through consistent communication and expert advice.
• Help participates fill out forms to process their benefit
• Process and data enter participates information in order to process payment
• Review participated file for previous information
• Order office supplies for the department

• Processed claims with accuracy, ensuring timely resolution and adherence to company policies.
• Reviewed documentation for compliance, identifying discrepancies and facilitating corrections.
• Collaborated with cross-functional teams to streamline claims processing workflows and enhance efficiency.
• Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
• Reviewed applications and supporting documents to verify claims eligibility and accuracy.
• Managed workload and priorities to meet claims processing meet deadlines.
• Utilized specialized software to process incoming claims, enter data and generate reports.
• Maintained strict confidentiality when dealing with sensitive information about patients'' medical histories or personal details.
• Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
• Identified fraudulent claims through thorough investigation and documentation of findings.
• Provided support during internal and external audits, ensuring accurate representation of the company''s claim history.
• Developed strong relationships with healthcare providers and insurance agents to facilitate seamless communication during the claims process.
• Prepared clear and concise reports for management review, showcasing insights into trends within the industry or department performance metrics.
• Streamlined communication with policyholders to ensure swift claims resolution, promoting customer satisfaction.

•Onboard a pipeline of new homeowner partners to achieve five-star review success using best practices

• Respond to homeowner inquiries, requests, and needs via phone and email in a timely manner

• Collect and document relevant property information such as amenities, policies, check-in procedures, etc.

• Enter data into the company's CRM (Salesforce) and communicate with other teams to ensure accurate information is translated to the traveler market

• Collaborate directly with multiple teams to find mutually beneficial solutions for both the homeowner and overall success for the company

• Evaluated existing onboarding processes regularly in order to identify areas for improvement.
• Established positive relationships with external vendors providing services related to onboarding activities.
• Greeted customers and provided excellent customer service.
• Provided detailed explanation of rental policies and procedures to customers.
• Calculated total cost for rental including taxes, fees, and other charges.

• Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
• Attended enrollment meetings to communicate client vision and program design to target audience.
• Cultivated and developed customer relationships to enable sustained revenue growth.
• Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
• Acquired new business and drove revenue streams by providing quality service to clients.
• Followed up with key account business partners to maximize account potential and generate project leads.
• Informed customers of estimated delivery schedules, service contracts, warranties or other information pertaining to purchased products.
• Identified lucrative leads, built relationships with new clients and upsold services, increasing business development.
• Prepared sales presentations or proposals to explain product specifications or applications.
• Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
• Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
• Input data into CRM system to manage existing portfolios and potential leads.
• Negotiated contracts with clients to ensure profitable outcomes for the company.
• Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
• Maintained accurate records of all sales activities using CRM software systems.
• Generated weekly reports on sales performance against targets for upper management review.
• Performed product demos at conferences, meetings, seminars, or other venues as necessary.
• Developed pricing strategies tailored to individual clients based on their unique needs.
• Participated in training sessions on topics related to sales techniques or industry regulations.

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Educated customers on special pricing opportunities and company offerings.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
• Consulted with customers regarding needs and addressed concerns.
• Trained new hires on products and services, best practices and protocols to reduce process gaps.
• Rolled out operational improvements and solutions to deliver top-notch customer service.

• Supervised serving staff to drive high level of hospitality and food excellence.
• Created positive guest experience by listening to guest needs and recommending options to meet requests.
• Trained and acclimated new servers to restaurant's culture and operations.
• Managed tables throughout dining room to execute service at highest level.
• Maintained thorough knowledge of menu to describe dining options.
• Directed and assisted in general dining room cleaning and sanitation.
• Cleared dishes from tables during and after meal service to maintain clean dining area.
• Held performance reviews to identify and correct areas needing improvement.
• Leveraged proper serving etiquette to promote inviting dining atmosphere.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Greeted customers, answered questions and recommended specials to increase profits.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Managed 8-10 servers and staff members to effectively foster team-oriented environment.
• Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
• Calculated charges, issued table checks and collected payments from customers.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Provided exceptional service to high volume of daily customers.

• Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
• Hired and onboarded team members to meet immediate and expected demand.
• Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
• Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
• Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Oversaw financial management, budget management, accounting and payroll activities.
• Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
• Defined business requirements, data models and report structures to enhance organizational efficiencies.
• Devised business and technology strategies to create performance metrics, reporting and analysis systems in support of investigative operations.
• Secured revenue and accurately monitored cash intake.
• Facilitated timely and comprehensive audit preparations or inspections, conducted root cause analysis and adhered to Corrective and Preventive Actions (CAPA) system procedures.
• Resolved challenges associated with company websites, vendors and telecoms.
• Developed incident management strategies to promote troubleshooting, root cause analysis and timely resolution.