Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
Negotiate repair process with body shops.
Document information related to the claim and make decisions consistent with claims standards and local laws.
Evaluate and handle claim payments and resolution of claims without payments.
Review and determine validity of any supplement requests.
Identifies related and unrelated damage (prior damage)
Vehicle Valuation Specialist
ACSC
07.2021 - 07.2023
Inspected vehicles considered to be total losses.
Completed repair estimates using CCC One to confirm that vehicle was a total loss or repairable.
Process vehicle valuations using condition ratings, vehicle options, and mileage to prepare settlement offers for total loss representatives.
Prepared vehicles for weekly salvage auctions, confirming vehicle descriptions are accurate and attributes were listed correctly to ensure salvage returns met department goals.
Assisted with training new vehicle valuation specialist.
Total Loss Adjuster/ ER adjuster
ACSC
10.2019 - 07.2021
Processed 1st Party total loss claims settlements.
Reviewed vehicle valuation disputes by researching comparable’s, reviewing and confirming repair and maintenance invoices, and if needed requesting 3rd Party appraisals.
Coordinating rental with vendors and insured.
Mitigating storage charges by negotiating fees and coordinating salvage pick up.
Reviewing owner transfer DMV documents for Retaining and not retaining vehicles.
Contacting Lien holders to obtain letters of guarantee, ownership information and payoff.
Financial Service Specialist
Post City Financial Credit Union
09.2018 - 10.2019
Processes IRA transfers to or from other financial providers.
Receives and processes all incoming IRA rollovers, Send mandatory notices on IRA products and processes.
Analyze applicant's income and DTI ratios, self-employment documentation, credit reports, and Vehicles LTV under 110% of KBB.
Review & Fund 20-30 Applications a week (Consumer Lending: Auto loans, Personal Loans, Line of Credit & Credit Cards) Administer DocuSign requests.
Send and receive wire transfers for the Credit Union and its members; posts general ledger of wire activity.
Ensure compliance with all established Federal Regulations for Wire transfers (OFAC, BSA/AML, Dodd-Frank).
Open new accounts, cross sell credit union services and add new relationships to existing accounts.
Handling DMV titles, registration, and other collateral.
Processes title/lien release functions within established timeframes.
Insurance administrative/processing of GAP, Debt Protection and Mechanical Breakdown Protection claims.
Financial Services Specialist
University Credit Union
12.2016 - 03.2018
Opened approximately 20 accounts per month.
Provided customers with additional products and resources.
Executed loan processing in a timely manner.
Funded $250K-$300K loans per month, cross-selling appointments with our Financial Planner and Autoland.
Assisted members with IRA’s, IRA Certificates, Trust and POA’s.
Executed maintenance documents.
ACH Origination, Mail-in Memberships, Payroll distributions, Check fraud and fraud disputes.
AML (Anti Money Laundering) International Banking Research Analyst
Citigroup
02.2014 - 06.2016
Top performer with less than 5% QA returns (Commended on word from Management).
Certified CDD and CIP requirements were met for individuals and companies.
Guaranteed accounts followed AML guidelines.
Ensured inquiries regarding anomalous activity were answered thoroughly.
Completed AARs which became SARs, when applicable.
Performed in-depth investigations of individuals and companies.
Conducted in-depth assessments of client’s geographical, transactional, and reputational risk.
Analyzed all aspects of each relationship and their activity to determine the liability in their retention.
Pre-filled KYCs and EDDs for PEPs, High-Risk Individuals and High-Risk Companies.
Provided thorough responses to internal FIU requests such as RFAs and RFIs.
Investigated and identified factors that required further analyzing.
CTRs, Name Screenings, and OFAC exclusion list.
Timeline
Auto Property Damage Estimator
ACSC
07.2023 - Current
Vehicle Valuation Specialist
ACSC
07.2021 - 07.2023
Total Loss Adjuster/ ER adjuster
ACSC
10.2019 - 07.2021
Financial Service Specialist
Post City Financial Credit Union
09.2018 - 10.2019
Financial Services Specialist
University Credit Union
12.2016 - 03.2018
AML (Anti Money Laundering) International Banking Research Analyst