Overview
Work History
Timeline
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Dolores Chavez

Los Angeles,CA

Overview

11
11
years of professional experience

Work History

Auto Property Damage Estimator

ACSC
07.2023 - Current
  • Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
  • Negotiate repair process with body shops.
  • Document information related to the claim and make decisions consistent with claims standards and local laws.
  • Evaluate and handle claim payments and resolution of claims without payments.
  • Review and determine validity of any supplement requests.
  • Identifies related and unrelated damage (prior damage)

Vehicle Valuation Specialist

ACSC
07.2021 - 07.2023
  • Inspected vehicles considered to be total losses.
  • Completed repair estimates using CCC One to confirm that vehicle was a total loss or repairable.
  • Process vehicle valuations using condition ratings, vehicle options, and mileage to prepare settlement offers for total loss representatives.
  • Prepared vehicles for weekly salvage auctions, confirming vehicle descriptions are accurate and attributes were listed correctly to ensure salvage returns met department goals.
  • Assisted with training new vehicle valuation specialist.

Total Loss Adjuster/ ER adjuster

ACSC
10.2019 - 07.2021
  • Processed 1st Party total loss claims settlements.
  • Reviewed vehicle valuation disputes by researching comparable’s, reviewing and confirming repair and maintenance invoices, and if needed requesting 3rd Party appraisals.
  • Coordinating rental with vendors and insured.
  • Mitigating storage charges by negotiating fees and coordinating salvage pick up.
  • Reviewing owner transfer DMV documents for Retaining and not retaining vehicles.
  • Contacting Lien holders to obtain letters of guarantee, ownership information and payoff.

Financial Service Specialist

Post City Financial Credit Union
09.2018 - 10.2019
  • Processes IRA transfers to or from other financial providers.
  • Receives and processes all incoming IRA rollovers, Send mandatory notices on IRA products and processes.
  • Analyze applicant's income and DTI ratios, self-employment documentation, credit reports, and Vehicles LTV under 110% of KBB.
  • Review & Fund 20-30 Applications a week (Consumer Lending: Auto loans, Personal Loans, Line of Credit & Credit Cards) Administer DocuSign requests.
  • Send and receive wire transfers for the Credit Union and its members; posts general ledger of wire activity.
  • Ensure compliance with all established Federal Regulations for Wire transfers (OFAC, BSA/AML, Dodd-Frank).
  • Open new accounts, cross sell credit union services and add new relationships to existing accounts.
  • Handling DMV titles, registration, and other collateral.
  • Processes title/lien release functions within established timeframes.
  • Insurance administrative/processing of GAP, Debt Protection and Mechanical Breakdown Protection claims.

Financial Services Specialist

University Credit Union
12.2016 - 03.2018
  • Opened approximately 20 accounts per month.
  • Provided customers with additional products and resources.
  • Executed loan processing in a timely manner.
  • Funded $250K-$300K loans per month, cross-selling appointments with our Financial Planner and Autoland.
  • Assisted members with IRA’s, IRA Certificates, Trust and POA’s.
  • Executed maintenance documents.
  • ACH Origination, Mail-in Memberships, Payroll distributions, Check fraud and fraud disputes.

AML (Anti Money Laundering) International Banking Research Analyst

Citigroup
02.2014 - 06.2016
  • Top performer with less than 5% QA returns (Commended on word from Management).
  • Certified CDD and CIP requirements were met for individuals and companies.
  • Guaranteed accounts followed AML guidelines.
  • Ensured inquiries regarding anomalous activity were answered thoroughly.
  • Completed AARs which became SARs, when applicable.
  • Performed in-depth investigations of individuals and companies.
  • Conducted in-depth assessments of client’s geographical, transactional, and reputational risk.
  • Analyzed all aspects of each relationship and their activity to determine the liability in their retention.
  • Pre-filled KYCs and EDDs for PEPs, High-Risk Individuals and High-Risk Companies.
  • Provided thorough responses to internal FIU requests such as RFAs and RFIs.
  • Investigated and identified factors that required further analyzing.
  • CTRs, Name Screenings, and OFAC exclusion list.

Timeline

Auto Property Damage Estimator

ACSC
07.2023 - Current

Vehicle Valuation Specialist

ACSC
07.2021 - 07.2023

Total Loss Adjuster/ ER adjuster

ACSC
10.2019 - 07.2021

Financial Service Specialist

Post City Financial Credit Union
09.2018 - 10.2019

Financial Services Specialist

University Credit Union
12.2016 - 03.2018

AML (Anti Money Laundering) International Banking Research Analyst

Citigroup
02.2014 - 06.2016
Dolores Chavez