Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dolores Deaguero

Española

Summary

Customer-focused professional with 25 plus-years in the customer relations sector. Dynamic successful applying Skills in management and customer service to meet and exceed corporate goals in a business environment.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Assistant Manager

Dollar General Store
05.2022 - 04.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Kitchen Supervisor

Presbyterian Hospital
11.2018 - 01.2020
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Trained new team members on kitchen procedures, safety protocols, and company standards.
  • Controlled food costs and managed inventory.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
  • Monitored food preparation, production, and plating for quality control.
  • Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
  • Reduced food waste through effective inventory management and menu planning.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.

Tutor

UNM Taos HEP
08.2016 - 06.2019
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
  • Developed student confidence through positive reinforcement strategies.

Kitchen Supervisor

Santa Claran Casino
08.2016 - 11.2018
  • Monitored food preparation, production, and plating for quality control.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Conducted regular equipment maintenance checks for safe operation and reduced downtime due to malfunctions.
  • Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
  • Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.
  • Managed staff scheduling, ensuring optimal coverage during peak hours and minimizing labor costs.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes to reduce waste.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • trained staff in excellent customer service.
  • Participated in weekly management meetings to discuss ongoing challenges, successes, and strategies for continued improvement.

Federal Work Zone Traffic Supervisor

Industrial Asphalt Aka Cooks Transit Mix
06.1994 - 04.2016
  • Participated in community outreach initiatives, educating the public on safe driving practices and ways to alleviate congestion in their neighborhoods.
  • Played a key role in the development of long-term transportation plans by providing insights on current and projected traffic trends.
  • Assisted in planning for large-scale construction projects, minimizing disruptions to traffic flow during execution phases.
  • Designed effective detour routes during temporary road closures or maintenance activities, minimizing inconvenience for motorists while maintaining safety standards.
  • Evaluated proposed development projects for potential impacts on existing transportation networks, providing guidance on mitigating measures as needed.
  • Conducted thorough investigations into reported issues, identifying root causes and proposing appropriate solutions.
  • Trained newly hired staff members in best practices for traffic management techniques and software utilization.
  • Coordinated with law enforcement agencies to address traffic violations, improving road safety for all users.
  • Collaborated with transportation engineers to design effective signage and pavement markings for improved navigation.
  • Managed traffic control personnel, ensuring proper coverage during peak hours and special events.

Head Chef/Lead Kitchen Supervisor

Ojo Caliente Mineral Springs
11.1995 - 01.1998

Managed kitchen hiring and training employees in Safety and Customer Service. Maintained cash deposits, and accurate record keeping. Cleaned and sanitized according to State regulations.

  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Created recipes and prepared advanced dishes.
  • Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.

Education

Bachelor of Arts - Criminal Justice

Northern New Mexico College
Española, NM
12.2024

Associate of Arts - Criminal Justice

Norther New Mexico College
Española, NM
12.2021

Associate of Science - Certified Nursing Assistant

Northern New Mexico College
Espanola, NM
12.2020

Federal Workzone Traffic Control

Associated Contactors of New Mexico
Albuquerque
05.2018

Culinary Arts

Luna Vocational Technical Institute
Las Vegas, NM
1986

Skills

Money Handling

Customer Relations

Team motivation

Product and service knowledge

Staff Supervision

Task Delegation

Staff Management

Workload Management

Staff Training and Development

Certification

Safe Serve Food Handling

Timeline

Assistant Manager

Dollar General Store
05.2022 - 04.2024

Kitchen Supervisor

Presbyterian Hospital
11.2018 - 01.2020

Tutor

UNM Taos HEP
08.2016 - 06.2019

Kitchen Supervisor

Santa Claran Casino
08.2016 - 11.2018

Head Chef/Lead Kitchen Supervisor

Ojo Caliente Mineral Springs
11.1995 - 01.1998

Federal Work Zone Traffic Supervisor

Industrial Asphalt Aka Cooks Transit Mix
06.1994 - 04.2016

Bachelor of Arts - Criminal Justice

Northern New Mexico College

Associate of Arts - Criminal Justice

Norther New Mexico College

Associate of Science - Certified Nursing Assistant

Northern New Mexico College

Federal Workzone Traffic Control

Associated Contactors of New Mexico

Culinary Arts

Luna Vocational Technical Institute
Dolores Deaguero