Customer-focused professional with 25 plus-years in the customer relations sector. Dynamic successful applying Skills in management and customer service to meet and exceed corporate goals in a business environment.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dollar General Store
05.2022 - 04.2024
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Kitchen Supervisor
Presbyterian Hospital
11.2018 - 01.2020
Oversaw grill, stove, and oven, and cleaned equipment after every shift.
Trained new team members on kitchen procedures, safety protocols, and company standards.
Controlled food costs and managed inventory.
Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
Monitored food preparation, production, and plating for quality control.
Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
Reduced food waste through effective inventory management and menu planning.
Directed activities of team of skilled kitchen workers preparing and serving meals.
Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
Tutor
UNM Taos HEP
08.2016 - 06.2019
Provided homework assistance using specific curriculum and materials.
Supported students with helpful study habits and exam strategies.
Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Developed student confidence through positive reinforcement strategies.
Kitchen Supervisor
Santa Claran Casino
08.2016 - 11.2018
Monitored food preparation, production, and plating for quality control.
Directed activities of team of skilled kitchen workers preparing and serving meals.
Conducted regular equipment maintenance checks for safe operation and reduced downtime due to malfunctions.
Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.
Managed staff scheduling, ensuring optimal coverage during peak hours and minimizing labor costs.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes to reduce waste.
Trained new hires in food handling and safety protocols to boost knowledge and performance.
trained staff in excellent customer service.
Participated in weekly management meetings to discuss ongoing challenges, successes, and strategies for continued improvement.
Federal Work Zone Traffic Supervisor
Industrial Asphalt Aka Cooks Transit Mix
06.1994 - 04.2016
Participated in community outreach initiatives, educating the public on safe driving practices and ways to alleviate congestion in their neighborhoods.
Played a key role in the development of long-term transportation plans by providing insights on current and projected traffic trends.
Assisted in planning for large-scale construction projects, minimizing disruptions to traffic flow during execution phases.
Designed effective detour routes during temporary road closures or maintenance activities, minimizing inconvenience for motorists while maintaining safety standards.
Evaluated proposed development projects for potential impacts on existing transportation networks, providing guidance on mitigating measures as needed.
Conducted thorough investigations into reported issues, identifying root causes and proposing appropriate solutions.
Trained newly hired staff members in best practices for traffic management techniques and software utilization.
Coordinated with law enforcement agencies to address traffic violations, improving road safety for all users.
Collaborated with transportation engineers to design effective signage and pavement markings for improved navigation.
Managed traffic control personnel, ensuring proper coverage during peak hours and special events.
Head Chef/Lead Kitchen Supervisor
Ojo Caliente Mineral Springs
11.1995 - 01.1998
Managed kitchen hiring and training employees in Safety and Customer Service. Maintained cash deposits, and accurate record keeping. Cleaned and sanitized according to State regulations.
Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
Handled and stored food to eliminate illness and prevent cross-contamination.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Created recipes and prepared advanced dishes.
Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.
Education
Bachelor of Arts - Criminal Justice
Northern New Mexico College
Española, NM
12.2024
Associate of Arts - Criminal Justice
Norther New Mexico College
Española, NM
12.2021
Associate of Science - Certified Nursing Assistant
Northern New Mexico College
Espanola, NM
12.2020
Federal Workzone Traffic Control
Associated Contactors of New Mexico
Albuquerque
05.2018
Culinary Arts
Luna Vocational Technical Institute
Las Vegas, NM
1986
Skills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Staff Supervision
Task Delegation
Staff Management
Workload Management
Staff Training and Development
Certification
Safe Serve Food Handling
Timeline
Assistant Manager
Dollar General Store
05.2022 - 04.2024
Kitchen Supervisor
Presbyterian Hospital
11.2018 - 01.2020
Tutor
UNM Taos HEP
08.2016 - 06.2019
Kitchen Supervisor
Santa Claran Casino
08.2016 - 11.2018
Head Chef/Lead Kitchen Supervisor
Ojo Caliente Mineral Springs
11.1995 - 01.1998
Federal Work Zone Traffic Supervisor
Industrial Asphalt Aka Cooks Transit Mix
06.1994 - 04.2016
Bachelor of Arts - Criminal Justice
Northern New Mexico College
Associate of Arts - Criminal Justice
Norther New Mexico College
Associate of Science - Certified Nursing Assistant