Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Dolores Escalante

El Monte,CA

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Restaurant General Manager

Pizza Hut
08.2008 - 04.2019
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Maintained facility and grounds to present positive image.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.

Shift Manager

Pizza Hut
03.2006 - 07.2008
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.

COOK/Waitress

Pizza Hut
07.2005 - 03.2006
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

DOUGH MASTER

Pizza Hut
03.2004 - 04.2005
  • Optimized workflow by organizing tools and materials for easy access during shifts, minimizing downtime between tasks.
  • Maintained a safe working environment by adhering to safety protocols and keeping workspaces clean and organized.
  • Managed inventory levels of masking supplies, notifying management when restocking was necessary to avoid delays in production schedules.
  • Utilized problem-solving skills during challenging projects, implementing creative solutions without compromising end-product quality.
  • Adhered to food safety regulations, ensuring the health and well-being of customers through careful handling of raw materials.
  • Reduced waste by accurately portioning dough and implementing proper storage procedures.
  • Improved dough consistency by carefully measuring ingredients and following established recipes.
  • Managed multiple tasks simultaneously while maintaining focus on quality control during high-volume periods.
  • Enhanced efficiency in dough production by maintaining clean and organized workstations.
  • Cleaned and sterilized factory processing containers and work areas to keep foods safe.
  • Followed instructions and processes to maintain food and beverage integrity.

Skills

  • Operations Management
  • Inventory Management
  • Food Safety
  • Cost Control
  • Pre-shift walk-through
  • Collaboration and Teamwork

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Restaurant General Manager

Pizza Hut
08.2008 - 04.2019

Shift Manager

Pizza Hut
03.2006 - 07.2008

COOK/Waitress

Pizza Hut
07.2005 - 03.2006

DOUGH MASTER

Pizza Hut
03.2004 - 04.2005

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Dolores Escalante