DOLORES FAISCA
Saint Robert,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Medical Appointment Scheduler
Eursdale LLC
07.2022 - Current
- Assisted in scheduling, rescheduling, and canceling appointments for patients utilizing the MHS Genesis program.
- Verified insurance information prior to appointment booking.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Worked collaboratively with other team members to meet departmental goals.
- Provided assistance with additional tasks as needed or requested by management.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Provided clear instructions to patients regarding their upcoming visits.
- Adhered to organizational policies and procedures related to appointment scheduling.
- Served as a liaison between patients and healthcare providers for communication purposes.
- Managed high call volume of 70+ calls daily while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
Merchandising Service Manager
Lowe's Home Improvement
06.2007 - 02.2022
- Plan and analyze operational requirements on a weekly and monthly basis based on the Execution Management System.
- Manage 12 associates performance and ensure adequate coverage through planning and scheduling.
- Maintained a safe and secure work environment, achieved over 1095 days accident free.
- Determine current and projected supplies needed and created order through C.A.R.T, Bunzl, Spend Management.
- Train associates on policy procedures and brand management.
- Use of collaborative technologies to resolve issues with projects.
- Coordinate with Store Manager, DMSM, Vendors, and Project Managers to successfully complete tasks supporting store sales and operation of the store.
- Interpret and adapt planograms and project plans provided to better serve the store needs.
- Provide excellent customer service by assisting customers in locating, selecting and loading merchandise.
- Assist in register sales on the cash register by scanning items, itemizing and totaling customer purchases.
- Implemented and maintained Wayfinding program that assists customers to locate merchandise in store via Lowe's App.
- Implemented and maintained Store Inventory Management System, mapped and assigned with barcodes.
- Ensure merchandise pricing is updated and displayed accurately.
- Service on time rate of 90.9% vs company goal 85%.
- Reset completion rate 100%.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Motivated and supported employees to maintain low turnover.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
General Manager
All Towne Suites
05.2004 - 06.2007
Front Desk Supervisor
Hampton Inn By Hilton
06.2000 - 05.2004
Front Desk Supervisor
Ramada Inn
06.1996 - 05.2000
Education
Health Information Technology -
Ozarks Technical Community College
Waynesville, MOSkills
- Teamwork and Collaboration
- Team Leadership
- Verbal and Written Communication
- Work Planning and Prioritization
- Documentation and Reporting
- Microsoft Office (Outlook, Excel, PowerPoint, Word)
- Confidentiality
- Critical Thinking
- Attention to Detail
- Data entry proficiency
- Problem-Solving
- Effective Multitasking
- Inventory Management
- MHS Genesis
- Procurement processes
Timeline
Medical Appointment Scheduler
Eursdale LLC
07.2022 - Current
Merchandising Service Manager
Lowe's Home Improvement
06.2007 - 02.2022
General Manager
All Towne Suites
05.2004 - 06.2007
Front Desk Supervisor
Hampton Inn By Hilton
06.2000 - 05.2004
Front Desk Supervisor
Ramada Inn
06.1996 - 05.2000
Health Information Technology -
Ozarks Technical Community College